Employee Experience Manager - GardaWorld

Job Description

JOB SNAPSHOT

Job Title: Employee Experience Manager
Location: Nashville, TN
Salary: $58,656 / annually
Benefits: Health, Vision, Dental, & 401(k)
Valid Driver License & Clean Driving Record Required

Position Summary
At GardaWorld Security Services providing a standard beyond the standard in our hiring process ensures that every candidate scheduled for an in-person interview receives a red-carpet experience, thus impacting our ability to hire and retain the best talent. The Employee Experience Manager is a critical role in the selection decision and retention of top talent for based on our client specific needs.

Personal Characteristics
Company-Wide Culture - High Integrity (Character Beyond Reproach), Servant Leader (Never Asking Anyone to Do What You Aren’t Willing to Do), Hands-On Leader, Financially Prudent, Detail-Oriented, Thick-Skinned, Fun.

Primary Responsibilities and Duties

• Be a subject matter expert of all client specific requirements and information for current open positions based on utilization of Client Profile Form (CPF) and Open Position List (OPL)
• Actively participate in discussions related to open roles and gain a clear understanding of specific requirements with members of Operation, HR, and TA teams
• Build excellent relationships with internal / external candidates, using superior communication and customer service skills to provide positive and engaging experiences
• Extend Job offers and review CPF with candidate to ensure candidate understanding of expectations for success
• Maintain candidate databases via our Applicant Tracking System and Open Position Log (OPLs)
• Champion the Red-Carpet Client Profile Forms, providing upkeep to ensure the forms are maintained and current
• Ensure employee logistics have been completed to include uniform, CPF, and schedule
• Build and Foster meaningful relationships with new hires and existing employees
• Execute and coordinate first 90-day talent touchpoints to include New hire call within 48 hours, 30-day survey call, 60-day email, and 90-day survey call to enhance the employee experience throughout the employee life cycle
• Track and analyze all employee communications, engagement activities, concerns, and work to resolve with applicable member of Operations
• Handles all matters with confidentiality and professionalism
• Must be available to take calls after regular business hours
• Must be available to attend weekly after business hour site visits with new security officers
• Maintain accurate records regarding effective communication with newly assigned officers

• Heightened leadership skills
• Passion to live and impart the core values of GardaWorld Security
• Consultative approach to business interactions
• Strong interviewing skills
• Organizational skills to plan, organize, and prioritize workload and meet multiple deadlines
• Strong written and verbal communication skills
• Proficient in Microsoft Office suite of products (Word, Excel, Outlook)
• Must possess the following personal qualities
  • Sense of urgency
  • Persistence/Tenacity
  • Follow through
  • Detail oriented
  • Good judge of people
  • Enthusiasm, for position and company

• Bachelor’s degree in Business Related field is requested
• Human Resources or management experience in a multi-site, high volume, tactically focused organization is desirable
• Experience in a service environment is a plus
• Microsoft Office Suite proficiency

• Pass an extensive background screening which includes, but is not limited to, criminal background checks (local, state, and federal), drug test, aptitude tests, skills assessment, interviews, and personality profile (behavioral assessment)
• Tech-savvy with experience in both proprietary and mass market systems
• Must be at least 21 years of age or older as required by applicable law or contractual requirements
• Legally authorized to work in the United States

Qualifications

Education