Employee Experience Manager at Yancey Bros. Co CAT
Pooler, GA
About the Job
Who We Are:
From Georgia
For Georgia
Since 1914 Yancey Bros
Co
has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service
From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs
This all starts with our greatest asset…our employees.
What You Will Be Doing:
The Employee Experience Manager (EXM) is a regional human resource partner for the regional business leaders and is responsible for ensuring a positive employee experience and driving a people centric company culture
EXM’s are expected to provide HR generalist support to all the branches within the assigned region and may be asked to provide periodic support to neighboring regions as needed
EXM’s take the lead on employee orientations, onboarding, regional leadership training, succession planning, communication, employee relations, and various other recruiting and employee engagement initiatives.
Primary Responsibilities:Building relationships and collaboration with others
Leading new employee orientations and onboarding
Facilitating leadership training classes
Providing coaching and consultation on employee relations issues
Leading and supporting employee relations investigations
Aligning with company direction and ensure consistent regional employee communication
Supporting performance management process
Facilitating and supporting career planning
Supporting and following up on “Voice of Yancey” survey
Reinforcing safety programs and training
Ensuring compliance with local, state and federal employment laws and regulations
Partnering with recruiters to attract top talent
Building teams
Supporting Wellness Programs
Monitoring and enforcing AAP
Be a culture champion and employee advocate
Who We Are Looking For:
To be successful in this position you should have strong interpersonal and communication skills, advanced problem solving capabilities, and an understanding of employment regulations
Experience with classroom facilitation, innovation and vision, and strong accountability will also be required
Education/Experience:High School Diploma or related equivalent required.
Bachelor’s Degree from a four-year college or university or related equivalent experience.
Required Qualifications/Skills:Must be eighteen years of age or older
Must pass the Drug Test Must pass Background Check
Must pass pre-employment tests if applicable
Must be able to work a flexible schedule and have the ability to travel between branches
Must have demonstrated ability to maintain sensitive and confidential information
Strong interpersonal and communication skills
Collaboration
Class facilitation
Coaching and talent development
Innovation and vision
Strong accountability and initiative
Advanced problem solving capabilities and conflict resolution skills
Demonstrated success in team leadership and leader development
Understanding of employment regulations
Computer and technology proficiency
Preferred Qualifications: 5 years of relevant human resource and leadership work experience
Track record of influencing various levels of leadership without authority
Supervisory experience and multi-unit experience
Success Competencies:Develops Talent- Develops others as individuals and leaders
Provides basic coaching, feedback, and guidance to improve performance and aligns employee goals with group and organization goals.
Decision Quality- Makes reasonable and timely decisions under difficult and/or urgent circumstances that address root causes of problems
Gathers and analyzes relevant information from several sources and necessary persons
Builds consensus around recommendations, especially when conflict exists
Assists others in problem solving and decision making
Follows up on results and provides feedback for analysis.
Plans & Aligns- Stays focused on plans but makes adjustments when changes or unexpected events occur
Aligns own group’s work with the activities of other workgroups
Ensures that plans address the main risks and provide appropriate contingencies
Looks to the future and determines the main resources required to accomplish goals; takes adequate steps to obtain them.
Manages Conflict- Settles differences in opinion involving self and others in productive ways with minimal noise
Considers the perspectives of others and approaches objectively, defending own opinion, flexing to another's, or suggesting some combination of both as appropriate.
Drives Engagement- Drives to do one's best; encourages others to do so
Makes group members feel as though their contributions are important
Invites input and shares ownership and visibility
Structures work so it aligns with employees' goals and motivators.
Drives Results- Has a track record of exceeding individual and group goals successfully despite obstacles and setbacks
Guides, encourages, and motivates others to drive towards individual and group desired results
Consistently measures against projected results to adjust pace for delivery that meets or exceeds time and resource expectations.
Collaborates- Partners with others across groups or areas as expected
Effectively represents and balances own and collective interests when collaborating with others
Credits others for contributions and accomplishments.
Communicates Effectively- Presents information in a clear, concise, honest, and logical manner
Communicates effectively across mediums with peers and those somewhat more senior in business and technical areas
Uses active listening in understanding message content and point of view; clarifies as needed
Takes non-verbal messages into account.
Manages Ambiguity- Demonstrates openness to change and seeks guidance on how to adapt
Responds effectively when faced with a problem that has no clear solution
Handles transitions or changing circumstances appropriately
Seeks to resolve ambiguity and make progress despite a lack of clarity.
Values:At Yancey Bros
Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay StructureCompensation: Competitive Pay
Individual Bonus Opportunities Available
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness ProgramMedical, Vision, Dental Insurance
Prescription Drug Coverage
Health Savings Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time OffPaid Holidays
Paid Sick Leave
Career DevelopmentOngoing Training
Advancement Opportunities
From Georgia
For Georgia
Since 1914 Yancey Bros
Co
has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service
From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs
This all starts with our greatest asset…our employees.
What You Will Be Doing:
The Employee Experience Manager (EXM) is a regional human resource partner for the regional business leaders and is responsible for ensuring a positive employee experience and driving a people centric company culture
EXM’s are expected to provide HR generalist support to all the branches within the assigned region and may be asked to provide periodic support to neighboring regions as needed
EXM’s take the lead on employee orientations, onboarding, regional leadership training, succession planning, communication, employee relations, and various other recruiting and employee engagement initiatives.
Primary Responsibilities:Building relationships and collaboration with others
Leading new employee orientations and onboarding
Facilitating leadership training classes
Providing coaching and consultation on employee relations issues
Leading and supporting employee relations investigations
Aligning with company direction and ensure consistent regional employee communication
Supporting performance management process
Facilitating and supporting career planning
Supporting and following up on “Voice of Yancey” survey
Reinforcing safety programs and training
Ensuring compliance with local, state and federal employment laws and regulations
Partnering with recruiters to attract top talent
Building teams
Supporting Wellness Programs
Monitoring and enforcing AAP
Be a culture champion and employee advocate
Who We Are Looking For:
To be successful in this position you should have strong interpersonal and communication skills, advanced problem solving capabilities, and an understanding of employment regulations
Experience with classroom facilitation, innovation and vision, and strong accountability will also be required
Education/Experience:High School Diploma or related equivalent required.
Bachelor’s Degree from a four-year college or university or related equivalent experience.
Required Qualifications/Skills:Must be eighteen years of age or older
Must pass the Drug Test Must pass Background Check
Must pass pre-employment tests if applicable
Must be able to work a flexible schedule and have the ability to travel between branches
Must have demonstrated ability to maintain sensitive and confidential information
Strong interpersonal and communication skills
Collaboration
Class facilitation
Coaching and talent development
Innovation and vision
Strong accountability and initiative
Advanced problem solving capabilities and conflict resolution skills
Demonstrated success in team leadership and leader development
Understanding of employment regulations
Computer and technology proficiency
Preferred Qualifications: 5 years of relevant human resource and leadership work experience
Track record of influencing various levels of leadership without authority
Supervisory experience and multi-unit experience
Success Competencies:Develops Talent- Develops others as individuals and leaders
Provides basic coaching, feedback, and guidance to improve performance and aligns employee goals with group and organization goals.
Decision Quality- Makes reasonable and timely decisions under difficult and/or urgent circumstances that address root causes of problems
Gathers and analyzes relevant information from several sources and necessary persons
Builds consensus around recommendations, especially when conflict exists
Assists others in problem solving and decision making
Follows up on results and provides feedback for analysis.
Plans & Aligns- Stays focused on plans but makes adjustments when changes or unexpected events occur
Aligns own group’s work with the activities of other workgroups
Ensures that plans address the main risks and provide appropriate contingencies
Looks to the future and determines the main resources required to accomplish goals; takes adequate steps to obtain them.
Manages Conflict- Settles differences in opinion involving self and others in productive ways with minimal noise
Considers the perspectives of others and approaches objectively, defending own opinion, flexing to another's, or suggesting some combination of both as appropriate.
Drives Engagement- Drives to do one's best; encourages others to do so
Makes group members feel as though their contributions are important
Invites input and shares ownership and visibility
Structures work so it aligns with employees' goals and motivators.
Drives Results- Has a track record of exceeding individual and group goals successfully despite obstacles and setbacks
Guides, encourages, and motivates others to drive towards individual and group desired results
Consistently measures against projected results to adjust pace for delivery that meets or exceeds time and resource expectations.
Collaborates- Partners with others across groups or areas as expected
Effectively represents and balances own and collective interests when collaborating with others
Credits others for contributions and accomplishments.
Communicates Effectively- Presents information in a clear, concise, honest, and logical manner
Communicates effectively across mediums with peers and those somewhat more senior in business and technical areas
Uses active listening in understanding message content and point of view; clarifies as needed
Takes non-verbal messages into account.
Manages Ambiguity- Demonstrates openness to change and seeks guidance on how to adapt
Responds effectively when faced with a problem that has no clear solution
Handles transitions or changing circumstances appropriately
Seeks to resolve ambiguity and make progress despite a lack of clarity.
Values:At Yancey Bros
Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay StructureCompensation: Competitive Pay
Individual Bonus Opportunities Available
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness ProgramMedical, Vision, Dental Insurance
Prescription Drug Coverage
Health Savings Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time OffPaid Holidays
Paid Sick Leave
Career DevelopmentOngoing Training
Advancement Opportunities
