Employee Relations & Investigations Manager - SSP

$88,200 - $90,000 plus bonus potential of up to 20%
Hybrid Role - Ashburn, Virginia

Are you passionate about fostering a positive work environment and driving employee engagement? We are seeking a dedicated Employee Relations & Investigations Manager to join our Support Center team. In this full-time, hybrid role, you will report directly to the Vice President, People - Corporate, and play a key role in administering employee relations, recognition, and investigation programs.

Overview of Responsibilities

• Administer employee relations, recognition, and investigation programs (i.e., workplace investigations, background screening, work authorizations, etc.) developing rapport with all employees to promote employee engagement and maintain labor and employment compliance.
• Administer human resources programs and policies to reflect the organization's mission and values, supporting company goals, achieve objectives, and positively engage the workforce.
• Develop rapport with employees to enhance engagement and ensure compliance with labor and employment laws.
• Manage company-wide employee recognition programs, tracking and measuring impact.
• Address/investigate and support resolution of complex or high exposure employee relations issues and concerns regarding employment practices originating from various sources. Serve as the case management administrator, monitoring cases in support of meeting internal controls and company standards.
• Guide corporate managers and employees in performance management activities.
• Maintain knowledge of labor and employment laws to ensure effective people operations.
• Create an environment of empowerment and continuous improvement, fostering a diverse and resilient team.

Qualifications

• Bachelor’s degree (or international equivalent) required in human resources, labor relations, communication, or another related field. Advanced degree a plus.
• Minimum seven (7+) years’ HR business partner experience in progressive HR-role delivering results in a similar corporate position, preferably in the hospitality, food service/food and beverage, restaurant, or airport industry. Union experience preferred.
• PHR Certification is preferred.
• Strong knowledge of US federal, state, and local employment laws; Canadian expertise is a plus.
• Excellent communication, conflict management, and team collaboration skills.
• Proficient in Microsoft Office Suite and case management applications.
• Must be eligible to work in the US without sponsorship and maintain eligibility to work in Canada.
• Willingness to travel <20% within the US and Canada, with potential overnight stays.
• Ability to pass a criminal background check and meet airport security requirements.

Diversity Statement

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.