Employee Services Specialist - Boston Children's Hospital
Boston, MA
About the Job
This Employee Services Specialist will:
- Serve as initial resource for employees and respond to inquiries regarding benefits, policy, HR programs and employee record information.
- Provide exceptional and timely customer service, primarily through telephone and email interaction with employees.
- Determine the appropriate course of action to bring issues and cases to resolution.
- Ensure all documentation and information is complete, secure and compliant.
- Reviews issue and cases with supervisor, seeking advice and counsel where specialty/more advanced expertise is required.
- Process all HR related transactions with speed and accuracy and in compliance with policies and practices.
- Maintain strong collaboration with other areas of Human Resources and Hospital departments.
- Assist with employee record maintenance as required.
- Provide other HR administrative support, including but not limited to employment verifications and HR voicemail retrieval and response.
- Provide Onboarding administrative support during high volume periods.
- Associate’s degree and at least one year of experience in human resources or two years of progressive client service work within a complex corporate environment
- Analytical skills to resolve problems of a routine to moderately complex nature requiring the use of mathematical or technical principles and in depth cross functional knowledge.
- Demonstrated ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- Accuracy required with speed of processing data, strong technical aptitude, attention to detail and ability to multi-task.
- Requires the highest level of customer service and quality in all interactions and transactions.
- Bilingual communication skills (verbal and written) a plus
Source : Boston Children's Hospital
