Employee Success Specialist - TechDigital Corporation
Seattle, WA 98121
About the Job
The Employee Data Specialist plays a critical role in ensuring an amazing employee experience, often jumping in to "save the day” for our employees as urgent needs arise. The ideal candidate for this role would thrive in an ever-changing environment, have experience in process improvement, direct experience answering complex questions from employees - aligning the response to policy - but also providing an exceptional employee experience, no matter the topic. Additionally, experience with owning the termination process for a large, multi-national company would be helpful as would experience in several areas of HR, much like a generalist. This role will partner with Employee Success (HR) Teams, Legal, Payroll, and IT to support process improvement initiatives and deliver a best in class experience for our employees across the globe.
Responsibilities:
* Manage the involuntary and voluntary separation process with a focus on equal parts compliance and employee experience
* Coordinate, compile, and deliver documentation requests from our legal partners
* Primary point of contact for any employees with questions regarding their last day of employment
* Manage the work authorization program for The US, including vendor management, auditing for accuracy, and compliance checks
* Maintain a high level of confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations
* Work in close partnership with the Recruitment and Payroll teams via cases
* Conduct audits of employee data in Workday
* Work collaboratively to ensure the greater team's goals are met, stepping to take on additional tasks to get the job done
* Support standard and ad hoc reports, templates, dashboards, scorecards, and metrics
* Identify and lead continuous improvement initiatives to drive operational efficiencies company wide
* Assist in the training and on-boarding of new Employee Data Specialists
* Mentor junior members of the Employee Data team
* Act as a point of contact for issues that arise in the absence of the team's manager
Required Skills/Experience:
* Minimum of 3 years previous experience in human resources, owning the research and resolution for complex employee inquiries
* Previous experience resolving data issues within an HRIS - Workday preferred
* Ability to manage a high volume of employee cases
* Strong professional verbal and written communications
* Ability to effectively manage time, prioritize tasks, and work within deadlines
* Comfortable dealing with highly sensitive and confidential matters
* Excel proficiency - VLOOKUP, pivot tables, conditional formatting, etc.
Preferred Skills/Experience:
* Formal process improvement training
* Prior experience as an HR Generalist
* Prior experience in a centralized HR department or shared services organization
* Experience with case management systems and Workday
* Experience working effectively in a virtual team environment
Responsibilities:
* Manage the involuntary and voluntary separation process with a focus on equal parts compliance and employee experience
* Coordinate, compile, and deliver documentation requests from our legal partners
* Primary point of contact for any employees with questions regarding their last day of employment
* Manage the work authorization program for The US, including vendor management, auditing for accuracy, and compliance checks
* Maintain a high level of confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations
* Work in close partnership with the Recruitment and Payroll teams via cases
* Conduct audits of employee data in Workday
* Work collaboratively to ensure the greater team's goals are met, stepping to take on additional tasks to get the job done
* Support standard and ad hoc reports, templates, dashboards, scorecards, and metrics
* Identify and lead continuous improvement initiatives to drive operational efficiencies company wide
* Assist in the training and on-boarding of new Employee Data Specialists
* Mentor junior members of the Employee Data team
* Act as a point of contact for issues that arise in the absence of the team's manager
Required Skills/Experience:
* Minimum of 3 years previous experience in human resources, owning the research and resolution for complex employee inquiries
* Previous experience resolving data issues within an HRIS - Workday preferred
* Ability to manage a high volume of employee cases
* Strong professional verbal and written communications
* Ability to effectively manage time, prioritize tasks, and work within deadlines
* Comfortable dealing with highly sensitive and confidential matters
* Excel proficiency - VLOOKUP, pivot tables, conditional formatting, etc.
Preferred Skills/Experience:
* Formal process improvement training
* Prior experience as an HR Generalist
* Prior experience in a centralized HR department or shared services organization
* Experience with case management systems and Workday
* Experience working effectively in a virtual team environment
Source : TechDigital Corporation
