Employee Technology Experience Technician I - Herbalife

Overview:

POSITION SUMMARY STATEMENT:
The Employee Technology Experience Technician I will provide a broad scope of operational support
which includes installs, moves, add, and change (IMAC) requests supporting the Desktop IT infrastructure in both office 
and warehouse environments. Employee Technology Experience Technicians also support events.
 

DETAILED RESPONSIBILITIES/DUTIES:
• Provides service and user support during maintenance checks or dispatches
• Diagnoses errors or technical problems and resolve accurate solutions
• Produces timely and detailed service reports
• Collects and analyzes performance data to provide technical assistance
• Provides technology support as needed for events
• Ties workflow to schedule
• Accurately documents solutions related to complex issues
• Builds workaround procedures when standard procedures have failed and ensures issues are resolved
• Troubleshoots and develops technical solutions related to software and setup errors for engineers, technicians,
and customers
• Builds positive relationships with customers
 

SUPERVISORY RESPONSIBILITIES:
None

Qualifications:

Qualifications:

Skills:
 

Required
• Customer-centric. Attention to detail, effective communicator
• Passionate about technology
• Ability to lift and move hardware
• Solid grasp of Windows 10, Windows 11, Microsoft Office Products
• Familiarity with desktop, laptops, mobile devices, printers or other devices
• Familiarity with Active Directory, ITIL Service Management and ticketing systems
• Work is onsite along with OT that may be required at times
Certificates / Training:
 

• Preferred: CompTIA A+ or equivalent
 

Experience:
Level I
• 1+ years experience performing desktop / user support
 

Education:
Required
• Bachelor’s in Information Technology or additional 4 years of lieu degree

 

 

 

 

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US Benefits Statement:Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.