Employment Counselor - EDSI Solutions

Salary $48,000 year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Employment Counselor position is for you! We are seeking a dynamic, team-oriented and caring individual to join our spirited team.

Scope of Position:

Supervises and supports the overall process of enrollment, outreach, orientation and intake for both basic and individualized career services. Works collaboratively with a team of direct service professionals including Business Services Representatives and Workforce Development Specialists.

· Supervises and facilitates jobseeker services to include formal assessments, employability skills workshops, training opportunities, community resources and employment needs

· Provides individualized assessment of work, family and personal development needs and opportunities

· Assesses a participant’s barriers, work history, career and education needs; develops an Individual Employment Plan for each client

· Counsels, motivates and encourages jobseekers in advancing employment, training and retention goals, and provides support in resolving issues that may impede successful job placement

· Monitors case management of participant progress in achievement of employment and training goals including tracking of data and file review

· Establishes professional working relationships with community partners

· Coordinates intake, eligibility, assessment and orientation processes for basic and programmatic services

· Coordinates and refers jobseeker to employment and training services available in partnership with Business Services Representatives, training institutions, employers and other community resources

· Consults with Business Services Representatives and Workforce Development Specialists to coordinate and develop job leads that align with the needs of jobseekers

· Maintains detailed documentation of all contacts in the state’s system of record per contact requirements

· Meets with clients individually and in groups to discuss placement planning, options, and process.

· Prepares statistical monitoring and other reports pertaining to center operations as required

· Ensures program operations are compliant with federal, state and local regulations and benchmarks

· Supports daily operations of center and provides coverage as needed

· Facilitates regular communication between center and program staff to ensure timely transfer of information

· Uses language reflective of a commitment to diversity; demonstrate cultural competence

· Models respect and professionalism in all situations

Required Experience

· Three to four years of professional experience in career counseling, case management or a related customer service management capacity

· Excellent communication, analytical and interpersonal skills

· Experience working in a diverse environment supporting individuals with a variety of needs

· Ability to prioritize tasks and great documentation skills

· Ability to be flexible in a fast-paced environment

· Customer service experience strongly preferred

· Proficiency in Microsoft Office with high proficiency in Microsoft Excel

· Able to work fully onsite, fully remote, or in a hybrid environment

Required Education

· Bachelor’s Degree required, Master’s Degree in Social Work Preferred

EDSI currently follows a hybrid work model for the Reemployment Transition Program.

Based on client requests, customer needs, and policy changes, this work model is subject to change at any time.