Employment Specialist/Job Coach and Case Manager - Phoenix

• Minimum of One year’s experience in a rehabilitation, non-profit facility, or comparable setting in the area(s) of case management, service provision, working with individuals with various disabilities, job development, job placement, follow-up, and training.

• Proficiency with Microsoft Office suite and general computer operation is required.
• Experience in marketing and public relations. 
• Strong working knowledge of disability management and awareness.

• Three or more years experience in a rehabilitation, non-profit facility, or comparable setting in the area(s) of vocational rehabilitation, non-profit facility, substance abuse, mental health counseling, service delivery or case management.

• Proficiency with Microsoft Office suite and general computer operation is required.
• Working knowledge of basic case management principles.
• Strong working knowledge of disability management and awareness.
• Additional Preferred Qualifications:  Broad knowledge base of disabilities and issues influencing those with various conditions.
• Professional Certification of or equivalent certification preferred in: N/A

• Complete training as defined by the Phoenix Professional Development Plan.

• Provide information as requested for various statistical requirements.
• Maintain reporting and records as outlined by policy, referral source, and accreditation requirements.
• Know current contract requirements, AbilityOne regulations, CARF standards, social security guidelines, Phoenix mission/policies, departmental goals and objectives and other sponsoring agency guidelines.

• Have a working knowledge of current contract and referral source requirements as well as CARF standards, DOL, social security guidelines, and Phoenix mission and internal policies.

• As necessary develop, write, and present progress reports and discharge summaries documenting performed activities.
• Complete training as defined by the Phoenix Professional Development Plan.
• Represent Phoenix in the business community by involvement in civic and professional organizations.
• Provide information as requested for various statistical requirements.

• Adequate ability for conversation, telephone use, and emergency information systems.
• Ability to be independently mobile on all surfaces and situations.
• Ability to move safely about the work area.
• Ability to retrieve items from high and low areas.
• Ability to perceive size, discrimination, temperature, shapes, and/or textures.
• Physical stamina to work at least 8 hours per day.

• Must be able to change routine positively.
• Must be able to follow through on assignments independently.
• Must have good organizational skills.
• Must have a long attention span to listen to people, perceive the real problems, and bring issues to a successful conclusion.
• Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time.
• Must possess effective oral and written communication and interpersonal skills.
• Must be able to maintain confidentiality.
• Must have stable work behaviors daily.
• Must have adequate individual coping skills.
• Must be able to maintain good work attendance.
• Must be able to resolve problems, handle conflict, and make effective decisions even in emergencies.
• Must be able to exercise good judgment to maintain a safe work environment.

• Other duties as assigned.

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