EMS Relations Director - HCA Healthcare

Description

This position is incentive eligible.

Salary Estimate: $67038.40 - $100547.20 / year
Learn more about the benefits offered for this job.

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our EMS Relations Director opening with HCA HealthONE Sky Ridge today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

HCA HealthONE Sky Ridge, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking an EMS Relations Director for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

Acts as a primary liaison between the HealthONE hospitals and EMS agencies. Serves as an advocate between the hospitals, EMS Medical Directors, ED physicians and ED Medical Directors, Emergency Department staff, Service Line Leaders, EMS agencies, and patients. Works with the EMS agencies and EMS Medical Directors to coordinator and provide CE as planned annually. Serves as the primary resource for EMS agencies.

Manages EMS relationship development, implementation and management activities, including:

· Facilitates planning process and implementation activities with hospital leadership and physicians

· Participates in budgeting process, as appropriate

· Develops and grows hospital/EMS collaboration projects and business opportunities

· Participates in various recognition programs for EMS

· Ensures service line quality, e.g. processes, services, satisfaction, and aligns with facility/division and national quality standards and best practices

· Maintains EMS breakroom/lounge and manages communicated content (electronic & print) available to EMS

· Triage and research EMS pertinent complaints

· Coordinates EMS education activities and EMS specific events with facility and service line leadership and physicians for home facility.

· Provides patient follow-up to EMS as appropriate

· Facilitates EMS patient care report (PCR) and face sheet information exchange between EMS and the facility

· Monitors biophone calls for accuracy of information and quality of interactions

· Facilitates orientation to EMS operations/functions for Emergency Department staff

· Provides customer service training, biophone etiquette training, and coordinates ride-a-longs for hospital and Emergency Department staff and physicians

· Leads the coordination and communication of marketing information and sponsorships targeted at EMS agencies and agency personnel for Division and home facility.

· Facilitates the various recognition programs for EMS agencies and personnel

· Monitors and communicates performance and inter-agency issues.

· Assists agency in completing and reporting agency performance improvement monitoring.

· Assists with face sheet and PCR reconciliation

· Facilitates and monitors face-to-face handoffs and contact with EMS and Emergency Department personnel. Provides timely feedback and support to both parties

· Provides follow-up information to agencies for cardiac, stroke, trauma and other appropriate interesting/educational cases

· Reviews and analyzes data in conjunction with the EMS Medical Director. Attends agency PI meetings

· Assists with primary, refresher, and standardized courses as mutually agreed upon

· Other duties as assigned

Participates in other key areas that directly impact service line performance:

· Facilitates the coordination of the use of hospital paramedics including training, policies & procedures and certifications

· Coordinates facility staff training on EMS etiquette, reception, and relationships as appropriate

· Marketing & branding specific to EMS and public safety as appropriate

· Market level intelligence on competitors and consumers (EMS and other public safety agencies)

· Ensures orientation of students and agency personnel to the facilities and requirements

· Provides supervision and education to students in the clinical areas

· Rounds periodically on EMS students/program participants while in the clinical area

Communication

· Establishes and maintains positive working relationships within the organization based on experience and feedback obtained during the year

· Utilizes tact and appropriate problem-solving process when dealing with issues identified

· Relays concerns and initiates problem solving in a timely manner

· Interacts positively with staff members from other departments, HealthONE facilities, agency personnel, and students

· Serves as an ambassador for all department programs

· Uses discretion and maintains confidentiality regarding patient and agency personnel information

Fiscal Responsibility

· Executes job duties to achieve optimal productivity and efficiency

· Demonstrates an appreciation of cost factors in the routine performance of duties; maximizes cost efficiency; implements resource management strategies

· Participates in the maintenance of Department equipment and supplies

Problem Solving

· Responds and adapts to changing expectations and reprioritizes as necessary to expedite Department needs

· Assumes responsibility for effectively addressing issues and solving problems

· Demonstrates good judgment in handling situations not covered by written or verbal instructions

· Cooperates with intradepartmental problem identification and solutions

KNOWLEDGE, SKILLS & ABILITIES:

· Ability to communicate clearly and concisely, both verbally and in writing.

· Ability to work with other employees, supervisors, and external parties.

· Ability to maintain confidentiality of privileged information gained as result of job functions.

· Ability to work independently and under pressure.

· Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

What qualifications you will need:

• • Bachelor’s degree preferred
  • EMT, Paramedic or RN License required
  • BLS certifications required
  • ACLS certifications preferred
  • PALS or equivalent preferred
  • ITLS or equivalent preferred
  • Minimum 5 years progressive experience in a field/clinical setting as a paramedic, EMT or emergency nurse
  • Must maintain documentation of 16 hours per year of continuing education in EMS topics and instructional techniques.

As part of HCA Healthcare, we at HealthONE® serve the metro Denver area as the largest healthcare system, with more than 11,000 employees. Our system includes eight hospital freestanding emergency departments and numerous ambulatory surgery centers, eight CareNow urgent care centers and occupational medicine clinics, physician practices, medical imaging centers and AirLife Denver, which provides critical care air and ground transportation serving Colorado and surrounding states.

Currently,we provide careers for more than 11,000 area residents and pay more than $950 million annually toward salaries, wages, and benefits. Our workforce includes physicians, nurses, lab technicians, therapists, and imaging staff, as well as office-based and non-clinical positions. Beyond the new facilities and the workforce offerings, we also provided $7.7 million to local organizations to fund a variety of programs as one of the top ten corporate philanthropists in the metro Denver area.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

 

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our EMS Relations Director opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.