About the Department
Our Commercial Strategy and Marketing group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.
We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn’ mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results.
We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?
The Position
The purpose of the Enablement Adoption & Governance Lead is to drive workflow optimization, streamline processes, reduce inefficiencies, and enhance productivity across the Customer Experience and Marketing Enablement organization. This role involves partnering with senior management and capability owners to implement best practices, governance and methodologies for process improvements and efficiencies. This role will manage workflow technology solutions and work with Employee Experience to ensure training, education and change management strategies are developed as needed. Responsibilities include leading a team focused on omnichannel capability adoption and ensuring smooth transitions to new capabilities, systems, and processes.
Relationships
The role of the Enablement Adoption & Governance Lead reports directly into the Next Gen Customer Engagement and Enablement Lead. This role will regularly interface with direct reports and will interface with all other teams across Customer Experience & Marketing Enablement, including Omnichannel Engagement, Experience Operations, Marketing Operations, Experience Intelligence and Strategic Support & Execution. Outside of Customer Experience & Marketing Enablement, the Lead will interface with Commercial Excellence and Innovation, Employee Experience as well and Therapeutic Area leads.
Essential Functions
Strategy & Execution: Champion workflow optimization to streamline processes, reduce inefficiencies, and enhance productivity. Partner with senior management and capability owners to implement best practices, governance, and methodologies for process improvements and efficiencies. Manage the roadmap of workflow management and work with Employee Experience to ensure training and change management strategies developed as neededLeadership & Team Management: Lead and develop a team focused on capability adoption through workflow and process optimization and stakeholder engagement. Leading the identification, analysis, and redesign of existing processes to improve efficiency, reduce waste, and enhance organizational effectiveness. Implementing best practices for training and stakeholder engagement to drive continuous adoption and improvementProject Management: Liaise with Employee Experience on the design, develop, and delivery of comprehensive training programs to ensure that team members and stakeholders are proficient in new tools and processes, as appropriate. Coordinate change management efforts within CXME to facilitate smooth transitions and alignment ono new systems and processesStakeholder Engagement & Collaboration: Collaborate with stakeholders across departments, including operations, marketing, IT, and senior leadership, to ensure organizational alignment. Engage with stakeholders to gather feedback and make necessary adjustments. Identify, evaluate, and manage relationships with key vendors providing technology and services for customer engagement. Negotiate contracts, ensure vendors meet performance standards, and assess ongoing vendor performance. Collaborate with Employee Experience teams to execute change management plansCompliance & Best Practices: Stay abreast of industry trends and emerging technologies to inform adoption strategies. Identify opportunities for continuous improvement and innovation in customer engagement processes and toolsMeasurement, Optimization & Innovation: Establish metrics and KPIs to track the adoption and impact of new capabilities and measure the effectiveness of process optimization and change management efforts. Monitor operational metrics and adoption progress, analyze data, identify areas for improvement to drive continuous enhancement, and provide regular reports to leadership on the effectiveness and ROI of adoption effortsWorkflow Tool Owner: Develop and communicate a clear vision and roadmap for the workflow management tool (Workfront) aligned with user needs and organizational objectives. Collaborate with stakeholders to prioritize features, define requirements, and ensure successful delivery. Champion the workflow vision, advocate for necessary resources, and drive continuous improvement based on user feedback and market insights. Collect and analyze user feedback to inform enhancements and prioritize feature development. Identify and mitigate potential risks and challenges to ensure smooth tool delivery and adoption. Monitor workflow management tool performance against key metrics, providing insights and recommendations for optimizing user experience and achieving business objectives
Physical Requirements
Hybrid Policy: 3 days in office, 2 days remote.
Approximately 20-30% overnight travel.
Development of People
Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process.
Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility.
Manage the application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way.
Qualifications
A bachelor’s degree is required with a major in marketing/technology or science related preferred10+ years of experience including progressively responsible experience within process optimization, workflow management, or related roles within a commercial organizationProven track record of leading change management initiatives and establishing organizational best practices and governanceStrong understanding of workflow management technology solutions and process optimization methodologiesProficiency in project management software and tools (e.g. workflow)Familiarity with data analytics tools and techniques for measuring process efficiency and effectivenessAbility to manage complexity, including the leadership of work across competing prioritiesStrong strategic thinking and analytical skills, with the ability to translate insights into actionable process and enablement strategies to guide optimization decisionsStrong understanding of regulatory, compliance, and ethical considerations in engaging with healthcare providers preferredProven track record of innovative market tactics/high impact results (based on metrics/ROI)Outstanding planning and organizational skills with exceptionally high attention to quality of detail and proven track record of results and follow upExcellent communication and stakeholder management skills, with ability to influence senior leaders and collaborate with cross-functional teams across the organizationEmbodies leadership behaviors, including authenticity, servant leadership, will, empathy, decisiveness, and driving focus and simplicityExcellent leadership and team management skills, with the ability to inspire and motivate othersPeople management experience required, with a proven track record of development and coaching
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
