End User Compute Engineer (MDM) at TEKsystems

Skills:

MDM, IOS, Intune, workspace 1, MAC and mobile support, application packaging, Mobile deployment

Top Skills Details:

MDM, IOS, Intune, workspace 1,MAC and mobile support

Description:

Scope of Position

Responsible for providing advanced identification, remediation, and root cause analysis along with the communication of issues and needs pertaining to the End User Compute environment. The End User Compute (EUC) Team which includes endpoints and mobile device technologies within BTS, is committed to assisting patients.

Position Summary

Responsible for the engineering, build, installation and configuration, operation, maintenance and support of the endpoint devices and systems to ensure stability, reliability and acceptable performance.

-Responsible for providing outstanding customer and engineering support at an advanced technical level for end user devices and systems which may include mobile devices, printers, USB peripheral equipment, network troubleshooting, performance monitoring and other related activities.

- Responsible for the continuing identification of opportunities to transition support tasks to first and second level support as appropriate.

-Responsible for all activities related to planning, engineering, researching and evaluating new technology integration, systems development, methodologies, data administration, capacity planning, training and technical support.

-Responsibilities may also include addressing security issues, application packaging and the generation of support and/or customer documentation.

-Responsible for providing direction and guidance to junior engineers and administrators in the end user compute technologies.

Duties and Responsibilities

The duties of this position are performed with minimal review and supervision. Most assignments will be completed independently and are subject to periodic review and approval.

Engineering (40%)

-Builds and configures hardware, software and design requirements for the endpoint environment.

-Plans and evaluates complex existing technologies and makes recommendations for resources required to maintain and/or expand service levels.

-Researches and recommends the appropriate technological applications and services to meet organizational standards and objectives for system performance.

-Plans, engineers and coordinates the detailed design, implementation and documentation of operating system software, hardware, system and peripheral microcode, network and storage connectivity and other considerations pertinent to the design of systems maintained and supported by the EUC team in order to improve the reliability, scalability, sustainability, and availability of the endpoint environment.

-Consults and coordinates with customer departments to determine the business functions and activities of the department; may determine requirements of systems software, hardware, interfaces and applications integration and develop systems specifications based on these requirements.

-Prepares detailed specifications for systems upgrades, monitoring tools, operations automation and enhancement packages and related activities.

-Reviews and evaluates technology alternatives, and offers system/equipment acquisition and purchase recommendations based on findings.

-Provides technical guidance pertaining to the capabilities, limitations and operational requirements of endpoint operating systems software, hardware, interfaces, networking architectures and applications integration techniques to department and management.

-Assists with the creation and upkeep of a technology roadmap specific to the particular technologies for which support staff are responsible for managing.

-Assists in the design of the overall architecture and performance objectives for the endpoints.

Support, Maintenance and Projects (50%)

Support

-Facilitates needed hardware and software remediation as required.

-Responsible for the timely resolution of the most complex customer issues in an end user compute or related support capacity. This may include the remote or hands on diagnosis and repair of complex issues and their connectivity in a wired or wireless environment.

-Provide advanced technical customer support for customers and teams within IT.

-Provides advanced technical guidance to others pertaining to the capabilities, limitations and operational requirements of end user compute technologies and interfaces.This may include the development and implementation of technical documentation for internal support purposes or for customer facing information.

-Responsible for the packaging, building, and deployment of applications to the endpoint environment.

-Responsible for endpoint integration including the management and support of the endpoint environment. These duties will include working closely with applications development teams, vendors and customers within the enterprise.

-Validates fault diagnosis, isolation and resolution techniques that ensure optimal performance of the managed systems is constantly maintained.

- Responsible for overseeing the overall coordination of service from vendor supported equipment when necessary.

-Responsible for participation in the planning, engineering and coordination of detailed design, implementation and documentation of endpoint operating system software, hardware and ancillary technology. These activities often include the design and coordination of testing and documentation of test results.

-Responsible for developing short and long-range plans.

-Responsible for the preparation of management reports as directed.

Maintenance

-Maintains accurate and concise asset records during adds/moves/changes. This includes recording the movement of inventory, and changes pertaining to users, locations, and naming conventions to assure recoverability and maintenance of systems.

-Assist in training and delivery for technical support engineers and architects in the maintenance of the desktop and mobile environment including delivery of patches to those environments.

-Assists in the planning and upgrade of operating systems software; assists in the coordination of applications integration into the new environment

-Adheres to departmental processes, including (but not limited to) change management, configuration management, release management, incident management, problem management and disaster recovery planning as it pertains to supporting the endpoint environment.

Project

-Responsible for participation in EUC related projects that range from small to medium in scope, risk and impact.

-May serve as part of a larger project team, and participate in one or more phases of the project lifecycle, that include initiation, planning / scoping, execution, monitoring and closure.

-Documents and completes project tasks as assigned

-Responsible for evaluating and researching new and existing products, procedures and/or workflow needs associated with the endpoint environment.

-Responsible for the development and implementation of policies, standards and procedures.

- Monitors and reviews progress and accuracy of work.

-Acts as a resource for direction, training and guidance for less experienced staff.

-Performs as an EUC subject matter expert (SME) when identified as a resource required for projects, which are defined as scheduled initiatives, each with a defined start and end date, that result from a customer request or an internally initiated IT need.

Other (10%)

-Reads and responds to work-related e-mail.

-Attends and participates in work related meetings.

-Provides status reports and performs timekeeping on a weekly basis

-On Call duties (as assigned or if required)

-Professional development and Training. Giving and receiving training is an integral part of each role within BTS. All staff are expected to average 4 hours per week over the course of a year dedicated to giving or receiving training. This may include formal or non-formal, large and small group, or individual training.

-Other duties as assigned

Minimum Qualifications

For Hire: Degree in Computer Science or related field, and or at least 5 years equivalent experience, or an equivalent combination of education and experience.

-Must possess excellent interpersonal communication skills.

-Advanced working knowledge of and experience in resolving issues in the desktop and mobile device technologies.

-Advanced working knowledge of and experience with multiple systems hardware and peripheral units and components along with their connectivity in a wired or wireless environment.

-Advanced working knowledge of or understanding of Microsoft/Apple Operating Systems, Microsoft Office products, mobile device technologies and wireless connectivity.

-Previous customer service, administrative or engineering experience in an Information Technology related field.

On going:

-Must stay current on industry and technological developments and standards as they pertain to this position

o   Eligibility requirements apply to some benefits and may depend on your job classification

and length of employment. Benefits are subject to change and may be subject to

specific elections, plan, or program terms.  If eligible, the benefits

available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.