End User Computing Specialist - Eye Care Partners Career Opportunities

Job Summary:

The End User Computing (EUC) Specialist is responsible for delivering effective technical support and ensuring seamless operation across all user-end devices within the organization. This role focuses on providing advanced troubleshooting, managing IT hardware/software assets, and enhancing the end-user experience. The specialist will work collaboratively with cross-functional IT teams to ensure high levels of performance, availability, and security for end-user technology solutions.

Key Responsibilities:

• Device Management: Install, configure, and maintain desktops, laptops, mobile devices, and peripherals for users across the organization.
• Troubleshooting & Support: Provide Tier 2/3 technical support for issues related to hardware, software, and user access, ensuring prompt resolution or escalation when necessary.
• End-User Experience: Focus on improving the overall end-user experience by addressing performance issues, access problems, and ensuring optimal system configurations.
• Security & Compliance: Implement and enforce IT security policies on end-user devices, including patch management and software updates, to maintain compliance with industry standards.
• Collaboration: Work closely with Service Desk, Network & Telephony, Infrastructure, and other IT teams to ensure coordinated and efficient support.
• Asset Management: Manage IT inventory, including hardware lifecycle and software license tracking, ensuring accurate documentation.
• Project Support: Participate in the implementation of new technologies and systems, assisting with user adoption and providing feedback for improvements.
• Remote Work Support: Provide enhanced IT support for remote resources, ensuring access and performance optimization for distributed teams.

Skills & Qualifications:

• Technical Skills:
• Proficient in managing Windows, MacOS, and mobile platforms (iOS, Android).
• Strong knowledge of Active Directory, M365, VPN technologies, and basic networking
• Experience with troubleshooting bio-medical devices is preferred (OCT, FA, HFA, B-scan)
• Familiarity with remote desktop solutions and ITSM tools such as ServiceNow.
• Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong customer service orientation with a focus on a "customer-first" mindset.
• Effective communication skills to collaborate with cross-functional teams and end users.
• Experience & Education:
• Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
• 3+ years of experience in end-user support or a related field.
• ITIL certification or familiarity with ITIL best practices is a plus.

Key Performance Indicators (KPIs):

• Customer Satisfaction: Measure end-user satisfaction with IT support and services.
• Resolution Times: Track average time to resolve incidents and service requests.
• Compliance: Ensure adherence to security policies and IT asset management processes.
• Collaboration: Effectively work with other IT teams to minimize downtime and disruptions.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.