End User Junior SME (Subject Matter Expert) - Apex Systems

Job#: 2049220

Job Description:

Need a foot in the door to get your IT career going? Want to interview this week?

We are hiring a Help Desk representative who has 1+ year(s) of IT service experience and either an IT Degree or Associates Degree to join our team on a contract to full-time basis!

3-4 days on-site Greenville, South Carolina

W2 Contract to Hire after 12 months (No Options for C2C/1099)

Expected 40 hours/week; paid for hours worked; benefit options with employee contribution

W2 Pay $25-30/hr based on experience

Mission: End user support for mobility and backup for collab/workplace services: Provide support and advise/consultation on mobility subjects including assisting with project deployments for new solutions and services and resolution of complex incidents.

Responsibilities:

• Mobility support for North America region including billing, operational support and ordering of services/devices
• Communicate and promote best practices and new technologies for mobility services from the marketplace
• Provide consulting and give advice to end users / teams
• Assist in resolving complex mobility related incidents
• Engage on annual projects that involve IAM, Collaboration, Workplace or mobility activities
• Rotate Zone EUX on call responsibilities with other EUX SMEs and Support managers
• Create documentation as needed (knowledge articles, presentations to share with the zone, end user communications)
• Test and validate new solutions
• Collaborate on strategy, projects and issues with other SMEs across Infra Service Lines, BSS and other orgs as identified
• Proactively gather input from IT to help drive continuous improvement
• Proactively keep up with industry trends and future functionality
• Learn and build knowledge for collab services including Microsoft suite, Power Tools, Video/Audio conferencing and others as identified
• Management and distribution of corporate mobile devices to support plant and office communication
• Management of cost optimization of corporate mobile devices
• Training users on new/existing technologies offered by EUX Service Line
• Backup when necessary other SMEs in Collaboration and Workplace

Requirements:

• Minimum requirement is an IT Degree or Associates plus experience
• 1+ years’ experience in IT services
• Experience in M365 collaboration tools
• Working knowledge of Active Directory and LDAP Directories
• Working knowledge in Office 365 / Collaboration tools (Teams, SharePoint, OneDrive, etc)
• Passionate about technology and the adoption of it
• Motivated and autonomous
• Strong written and verbal communication skills
• Customer Service oriented to provide a great service to our teams

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.