End User Support Specialist II (Onsite) - Ledgent Technology

We are seeking End User Support candidates to work onsite in Anaheim, CA. This position will support various office locations for our client.

Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business. Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.

This position is 5 days in office, hybrid will not be considered.

Skills/Experience:

• Two years experience in a desktop support role position
• Ability to work efficiently and independently
• Remain calm in stressful situations
• Be comfortable working will all levels of customers
• Excellent troubleshooting skills
• Experience using ticketing software
• Experience using remote desktop tools
• Experience with Active Directory and SCCM

Required Skills:

• Technical troubleshooting skills
• Hardware and software knowledge; understanding hardware and their components; operating systems; and software
• Remote desktop knowledge, preferably Bomgar
• Ticketing software knowledge, preferably ServiceNow
• Workable knowledge of Intune/ computer management software

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.