End User Technical Support Analyst - Abacus Service Corporation

The employees will be working with Office of Technology Services (OTS), State of Louisiana. The primary work locations (100% onsite) will be:

• State Capitol Building 900 North Third Street, Baton Rouge, LA 70802
• Governor's Mansion 1001 Capitol Access Road, Baton Rouge, LA 70802

Technical Support Analyst (2 Resources)
The scope of the proposed services will include the following:

• Provide onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
• Provide end user device support including hardware and software troubleshooting, installation, and replacement of products and components.
• Provide remote software and device support and problem resolution which includes troubleshooting, installation and configuration.
• Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
• Assist with Microsoft M365 Sharepoint and OneDrive content management
• Assist with Microsoft M365 Office applications support

Expertise and/or relevant experience in the following areas are mandatory:

• Experience installing new computer hardware, software and peripherals
• Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices
• 4+ years in onsite end user hardware and software technical support
• Basic experience installing and troubleshooting local area network and wireless network hardware components and cabling
• Experience supporting and managing VoIP phones
• Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products