Endpoint Analyst - Option Care Health

Extraordinary Careers. Endless Possibilities.

With the nation’s largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and employees.

As a two-year recipient of the Gallup Exceptional Workplace Award, we recognize that part of being extraordinary is building a thriving workforce that is as diverse as the patients and communities we serve.
Join a company that is taking action to develop a culture that is more inclusive, respectful, engaging and rewarding for all team members. We are committed to hiring, developing, and retaining a diverse workforce.

Job Description Summary:

The Endpoint Analyst is responsible for managing and supporting an organization's endpoint devices, including desktops, laptops, tablets, and mobile devices. This role involves monitoring endpoint performance, ensuring security compliance, and providing technical support to end users. The Endpoint Analyst will work closely with IT teams to deploy updates, troubleshoot issues, and maintain endpoint security through various tools and practices. The position requires a strong understanding of endpoint management solutions, familiarity with operating systems, and the ability to analyze and resolve complex technical problems.

Job Description: ​

Job Responsibilities (listed in order of importance and/or time spent)

• Endpoint Management: Oversee the deployment, configuration, and maintenance of endpoint devices, ensuring they meet organizational standards and security requirements.
• Technical Support: Provide end-user support for hardware and software issues, troubleshooting problems related to connectivity, performance, and functionality.
• Security Compliance: Implement and enforce security policies and practices to protect endpoint devices from malware, unauthorized access, and other vulnerabilities.
• System Monitoring: Monitor endpoint performance and health, using diagnostic tools to identify and address potential issues before they affect users.
• Software Updates: Manage the deployment of software updates, patches, and upgrades to ensure devices are up-to-date and secure.
• Documentation: Maintain accurate records of endpoint configurations, incidents, and resolutions. Document procedures and best practices for future reference.
• Collaboration: Work with other IT teams to integrate endpoints with network services and systems and assist in the implementation of new technologies and solutions.
• User Training: Provide guidance and training to end users on best practices for using and securing their devices.
• Technical Support: Provide end-user support for hardware and software issues, troubleshooting problems related to connectivity, performance, and functionality.

Supervisory Responsibilities

Does this position have supervisory responsibilities? (i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No        X

Basic Education and/or Experience Requirements

 Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience. One to two years of Endpoint Analyst, Desktop Support or Application Support at minimum.

Basic Qualifications

• Strong knowledge of operating systems (Windows, macOS, Linux) and endpoint management tools (e.g., SCCM, Intune, Patch Management Software).
• Familiarity with security practices and tools for endpoint protection.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Strong communication skills and the ability to work effectively with users and technical teams.
• Relevant certifications (e.g., CompTIA A+, CompTIA Security +, Microsoft Certified: Modern Desktop Administrator Associate are a plus.

Physical Demand Requirements

Travel Requirements:  (if required)

Maybe required or as needed.

Preferred Qualifications & Interests (PQIs)

A+ ,Network+, MCSE, MCP, CCNA , ITIL, Security +, Modern Desktop Administrator Associate

This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $26.15-$43.57

Benefits:

-401k

-Dental Insurance

-Disability Insurance

-Health Insurance

-Life Insurance

-Paid Time off

-Vision Insurance

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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