Endpoint Client Management Engineer (Hybrid Role) - Citizens

Description


3 Days Hybrid from any of our locations in RI, NJ, NC, TX or AZ



Role is not relocation eligible.



As an Endpoint Client Management Engineer, you will be responsible for the protection, integration and upkeep of the critical systems used to support Citizens business operations. Working alongside software, network, infrastructure and cloud engineers, you and your team will support the client platforms, servers and systems that enable the functionality and profitability of Citizens.



Primary responsibilities



· Monitor and ensure high availability and acceptable levels of performance of infrastructure components and mission critical resources such as client operating systems, endpoint management utilities, etc.



· Forecast increased systems traffic and/or demand; recommend solutions (i.e. upgrades, expansions, reconfiguration, etc.) to ensure ongoing accessibility and security.



· Report on client health, stability of systems, compliance to policies, and efficacy of management activities.



· Provide ‘defense in depth’ protection through client operating system patching and vulnerability management, third-party application updates, endpoint hardening, and policy management technologies.



· Design, plan and execute systems tests; Assess the readiness of current management solutions determine the adequacy of technologies and software.



· Provide Tier III troubleshooting support to the IT organization; managing escalating tickets; track and analyze the frequency of high importance tickets and develop solutions.



· Collaborate with other technical teams to offer training, support and technical guidance to nontechnical colleagues.



Work Experience



· Microsoft Windows, Apple Mac client, and iOS/Android



· MECM, Intune, Jamf endpoint management



· Client patching technologies



· Scripting and query creation (PowerShell, SQL, Bash, AppleScript)



· Excellent problem-solving skills and attention to detail



· Ability to read system logs to identify root cause



· Thorough understanding of Active Directory, Entra/AAD, GPO, Intune and Jamf Policies



· Understanding of Office 365 technologies



Qualifications, Education, Certifications and/or Other Professional Credentials



· Bachelor's Degree or Associates Degree with relevant work experience



· 5+ years working experience in client endpoint management supporting an enterprise environment



Hours & Work Schedule



· Hours per Week: 40



· Work Schedule: Monday - Friday 8-5 Eastern







Pay Transparency







The salary range for this position is $ 92,000 - $ 138,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.







We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.







Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.



Equal Employment Opportunity


At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.


Equal Employment and Opportunity Employer


Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.


Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth







Background Check



Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

10/04/2024