Energy Assistance Specialist - Women Impact Tech, LLC
Dunbar, PA 15431
About the Job
Responsibilities:
To assist in administering all aspects of the energy assistance and fuel fund functions and to provide a contact for all administering agencies. This position will be responsible for activities in Maryland, Pennsylvania, and Virginia.
Qualifications:
To assist in administering all aspects of the energy assistance and fuel fund functions and to provide a contact for all administering agencies. This position will be responsible for activities in Maryland, Pennsylvania, and Virginia.
- Provide back up & support to Energy Assistance Team Leader Respond to all internal and external inquiries regarding fuel funds and energy assistance Process associated paperwork regarding fuel funds and energy assistance.
- Monitor and resolve investigation memos related to fuel funds and energy assistance.
- Approve individual energy grants, document, and track receipt Liaison with external administering agencies for inquiries, grant approvals & procedural issues.
- Coordinate interventions with external administering agencies to provide resolution for extenuating Crisis situations.
- Implement State specific procedures to insure compliance with state and consumer protection regulations.
Qualifications:
- High school diploma Minimum 1 year experience within a Call Center environment Trouble shoot, analyze, and problem solving capabilities.
- Oral & Written communication skills.
- Excellent Customer Service.
- Execute accurate and timely energy assistance and fuel fund transactions.
- Effectively respond to internal and external inquiries Implement efficient procedures established to maintain program compliance.
Source : Women Impact Tech, LLC