Engagement Specialist- Briscoe - Odyssey House Louisiana, Inc.

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Job Summary 

Odyssey House Louisiana, Inc. is seeking full-time Engagement Specialist for the Briscoe program. The schedule for the position is Monday-Friday 9am-6pm with rotating weekends. The Engagement Specialist performs a variety of administrative tasks for the Briscoe Program and also assists the Program Manager. The Engagement Specialist is responsible for scheduling and referral coordination and follow through. The Engagement Specialist also assists with transportation coordination for Briscoe clients and maintenance of all facility vans.

 DUTIES & RESPONSIBILITES

It is the primary duty and responsibility of the Engagement Specialist to:

• oversee the efficient operations of the Treatment Office by maintaining electronic correspondence (fax and copier), memos, and other documentation; 
• contact referral sources daily and update/maintain referral spreadsheets; 
• coordinate referrals, check and follow through with online referrals, and schedule referral appointments; 
• initiate scheduled intakes for admissions counselors; 
• engage clients on waitlists and schedule appointments; 
• answer and field all front desk calls and conduct preliminary triage; 
• complete initial triage forms; 
• meet scheduling productivity goals as directed by the Program Manager and Program Director; 
• run and distribute reports;  
• maintain and input daily updates on LADDS, OAD census and Service Point information for monthly, quarterly and annual reporting requirements; 
• draft requisitions for the purchase of supplies; may involve entering information into an automated system; 
• conduct MEVS, background checks, UDS; 
• distribute orientation booklets; 
• coordinate viewing of mandatory Narcan video;  
• update census and discharge reports daily and assign new clients to Counselors;  
• participate in staff meeting when necessary; and 
• perform other duties as assigned. 

It is the secondary duty and responsibility of the Engagement Specialist to:

• maintain and distribute office supply inventory; 
• screen incoming mail and draft responses to inquiries for information concerned with matters of non-technical nature and/or matter in which precedents are clear; 
• maintain department’s records system, including filing and retrieving documents, researching files, etc…; 
• maintain inactive treatment files; 
• maintain SharePoint files; 
• manage client cigarette storage and allotment; 
• receive and pass verbal and written feedback to clinical, medical, and other Briscoe staff as requested about client activity and behavior; 
• complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure; 
• conduct urine screens and complete all required documentation; 
• monitor client phone calls; 
• assist with filing of client documentation; 
• contact the Program Manager in the event of a fire or evacuation of the treatment facility as required; 
• contact the Program Manager or the Behavioral Health Technician Supervisor if the Police or other law enforcement officials come to the Agency; 
• scan documentation into the Electronic Health Record; 
• enter client information into the Practice Management System; and 
• perform other duties as assigned. 

PHYSICAL DEMANDS

Lifting, twisting, standing and bending will occur 90% of the time. There may be days where sedentary activities are involved during the work day to accomplish administrative task. 

WORK ENVIRONMENT

Work is normally performed inside of the premises throughout the treatment facility, which is climate controlled.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in a human service related field
• Proficient in MS Office Suite
• At least 6 months experience with substance abuse treatment
• Excellent communication skills

PREFERRED QUALIFICATIONS

• More than 2 years of substance abuse treatment experience
• At least 1 year of Electronic Health Record system experience
• At least 1 year of MS Access experience
• Knowledge of Narcotics Anonymous and Alcoholics Anonymous principles

Compensation and Benefits 

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.