Engineer 2, Engineering Operations - Comcast Corporation

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

As a member of the Video Linear Operation team, you are instrumental in delivering cutting edge video distribution technology.  You will be provided with an opportunity to work with the top video and network technology vendors in the world as Comcast focuses on being the 1st in the industry to deliver the latest and greatest experience to our customers.  To ensure that you have the tools to do your job effectively, we make sure that you have full access to the latest and greatest tools and test equipment in our state of the art facility.   Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? As a member of the 24/7 Video Acquisition and Compression Technology team for Comcast, you will be instrumental in leading the strategic direction of the physical technical space that is used to deliver video to the entire Comcast footprint.  The VACT team is a fast-moving team of world-class experts who are innovating in end-to-end video delivery in a 24/7 environment. We are a team that thrives on big challenges, results, quality, and agility.  You would be a part of the team that delivers video in every format to the end user – from cDVR, to QAM delivery as well as TV Everywhere (OTT).  To ensure that you have the tools to do your job effectively, we make sure that you have full access to the latest real-time and offline analysis tools in our state of the art facility.   Who does the 24/7 Eng / Ops Engineer work with? An Eng / Ops Engineer on the 24/7 Video Acquisition and Compression Technology Team will work with a variety of on-site vendors that have a technical presence in our facilities.  We provide Tier 2 operations support to the Video Quality and Reliability team and work closely with the network engineering and video engineering teams.  What are some interesting problems you’ll be working on? In this role, you will have exposure to any and all issues that can arise within the Video Linear Operation team.  We are the team that is instrumental in solving complex video and networking issues that come in from anywhere, whether escalated from a customer, or from other teams within Comcast that we partner with.      Where can you make an impact? You’ll be working with the best and brightest minds in Comcast to roll out the video delivery infrastructure that will power the next generation of television.  Success in this role is characterized by a higher speed to market, with fewer customer-facing defects and outages.   

Job Description

Core Responsibilities

• • Operate, maintain, and troubleshoot diverse video compression, alternate content, ad insertion and distribution systems. 

  • Uses in-depth Information Technology skills and knowledge to ensure maximum availability and reliability for video and data transmission systems that include video compression, fiber optic, RF, and IP distributions. 

  • Ability to multitask and manage multiple projects and issues simultaneously. 

  • Focus on flawless planning and execution of all change activity. 

  • Perform detailed testing and validation of all video compression systems to ensure operability. 

  • Perform preventative and corrective maintenance on satellite acquisition and transmission systems including high powered transmitters and antennas. 

  • Installation and configuration of satellite receivers for content acquisition and distribution. 

  • Documents results of applied work processes and practical application of technical standards.  Reports results to management.  Recommends innovative solutions. 

  • Utilize test equipment and monitoring resources to solve moderate mpeg and data problems.  

  • Acts as an advocate for Engineering and Operations procedures, policies, and processes. 

  • Sets the tone and pace for work performance within project groups and impressionable Engineering and Operations staff. 

  • Creates data and metric systems to track operational workflows, maintenances, resources and system failures; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas, and provides actionable insight to management. 

  • Works closely with development and deployment engineering staff on system design and configuration for projects and maintenance. 

  • Mentors team members. 

  • Provides advanced troubleshooting support when complex issues arise to support operational standards and uptime. 

  • Consistent exercise of independent judgment and discretion in matters of significance. 

  • Regular, consistent and punctual attendance. Must be able to work variable schedule as necessary. 

  • Ability to work nights and weekends. 

  • Other duties and responsibilities as assigned. 

  • Climb wave-guide bridges, roofs, ladders and antenna pedestals for installations, maintenance and inspections. 

  • Operates assigned vehicles, which includes tractors, forklifts, and high lift bucket vehicles, reaching in excess of 40 feet. 

  • Carries and lifts loads of up to 50 lbs. 

  • Travel as required. 

  • Complies with all established procedures and policies of Comcast. 

  • Performs other functions as may be assigned. 

   

  Here are some of the specific technologies we use for Video Distribution: 

  • Video Compression. 

  • MPEG-2 

  • MPEG-4 

  • HEVC 

  • J2K 

  • Audio Compression. 

  • Dolby AC3 

  • Dolby Digital Plus 

  • AAC 

  • Knowledge of various telecommunications transport mediums and encryption methods, to include ASI, SMPTE 2022, DS3, OC3, OC48, SDI, DVBS2, DVB, DC2, SA PowerVu and BISS. 

  • Adaptive Bitrate Transcode 

  • SCTE-35  

  • SCTE-20 EIA 608/708 

  • ESNI / ESAM 

  • Variety of MPEG Analysis Tools 

  Preferred Skills / Experience / Education 

  • Associates degree or equivalent experience. 

  • Field of study focused in Information Technology or Computer Science. 

  • 3+ year’s relevant experience in Information Technology operations and methodology. 

  • Proficiency in Microsoft Windows, Linux, Unix. 

  • Proficiency in Microsoft Office products (Excel, Visio, Word). 

  • Excellent communication skills. 

  • CCNA preferred. 

  • A+ or IT Fundamentals preferred. 

  • Excellent problem solving skills. 

  • Willing to take ownership of problems and see them through to resolution. 

  • Comfortable working a fast paced agile environment.   

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Technical Standards; Problem Solving; Video Distribution; Troubleshooting

Salary:

Pay Range: This job can be performed in Denver Campus with a Pay Range of $68,836.63 - $103,254.94

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years