Engineer, Server - Inmar, Inc.

The Engineer on the Server team is responsible for providing operational support for our production and development environments. This includes platforms such as: Warehouse Management Systems, Remote Desktop Services, Data Analytics, Data Warehousing (SQL Server, Hadoop, Tableau etc), Virtualization (VMWare, Anthos, Nutanix, Hyper-V). Engineers will be responsible for creating and maintaining SOPs, documentation, and cross training associate engineers

The incumbent must have a service-oriented mentality, a high sense of ownership of the problems and requests assigned to the team, to ensure that our production environment stays in a resilient state. This will include addressing tickets / tasks, security standards, following implemented SOPs to include backups, recovery procedures at all locations, participating in projects across multiple teams, adhering to patching windows and anticipating end of life by planning ahead for varied systems.

Primary Accountabilities:

Technical (100%)

• Production Support
• Participate in on-call rotation, responding to critical alerts
• Participate in Maintenance Window tasks (patching, upgrades etc.)
• Investigate and mitigate interruptions to production services
• Maintain broad understanding of operating systems and administration
• Respond to user requests and support issues

Required Qualifications:

• Bachelor of Science Degree in Computer Science, or a Bachelor of Arts Degree in a related technical field AND/OR
• 5+ years Windows Operating Systems experience
• Or any equivalent combination of experience and training/certification in server operating systems.
• Interest in writing code (bash, python, automation powershell or similar) in the realm of automation, monitoring and productionizing tasks
• Experience with Amazon Web Services (EC2, RDS, etc.) Azure or similar cloud services
• Diligence and ownership of a task from start to finish
• Strong communication skills, both for team interaction and maintaining internal documentation
• Interest in staying current with emerging industry practices
• Understanding of what Von Newmann architecture is

File Systems Knowledge:

• File system understanding
• Understands what a partition table is
• Knows what a journal is
• Able to partition disks properly depending on usage scenario
• Check File System

Storage Knowledge:

• Storage systems understanding
• Knows multiple types of storage
• Able to deploy multiple RAID levels

Networking Knowledge:

• Networking understanding
• Knows what the OSI model, MAC address, and subnet is
• Can explain DNS and DHCP
• Can configure static routing on a server
• Ability to use telnet and netstat for basic troubleshooting and checking of services

Security Knowledge:

• Understanding of security
• Understanding of permissions
• Practices Least Privilege
• Doesn’t work on a system as administrator or root
• Follows change control processes

Administration Knowledge:

• VCS basics
• Is able to create unattended install image
• Uses basic monitoring tools like ping monitoring
• Able to break up a problem space and design solution within the same platform/technology
• Intermediate Powershell / cmd scripts
• Intermediate CLI skills

Individual Competencies:

• Integrity: Gains the trust of others by taking responsibility for your own actions and telling the truth.
• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information and achieve results.
• Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.
• Innovative: Ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies.
• Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
• Analytical and Critical Thinking:  Ability to tackle a problem by using a logical, systematic, sequential approach.
• Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is: 

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
• Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information to achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

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