Engineering Director, Product Support - Nexxen
New York, NY 10001
About the Job
Who is Nexxen? One platform
Endless opportunities
In an ecosystem where everyone’s trying to get closer – buyers to sellers, platforms to clients, brands to consumers – Nexxen bridges new opportunities in ways that others cannot
Data, service, and planning capabilities are our superpowers, enabling our clients to better reach and understand audiences across screens
Nexxen brings new and distinct opportunities to our partners, giving our employees the chance to expand and grow their skills. Why join the Nexxen team? With a global footprint, you can be part of a team that is transforming advertising through our creative, flexible and unified solutions
Employees hustle, commit and dedicate themselves to pillars that make up the Nexxen Way – the 3Cs - Customer Centric, Curious Mindset, Collaborative with No Ego. Please note - We have a hybrid work model with the expectation of 3 days minimum in the local office to collaborate, innovate, and celebrate.Each day can be different here at Nexxen, but some of the things you can expect to be doing daily are:Nexxen is seeking a highly skilled and motivated Engineering Leader for Production Support to oversee our production Platforms and Support teams
The ideal candidate will have extensive experience in managing production environments, resolving technical issues, and leading teams to ensure high availability and performance of our systems
This role is critical in maintaining the reliability and efficiency of our production operations and involves close collaboration with cross-functional teams. What You’ll Do: Leadership and Team Management: Lead, mentor, and develop a high-performing production support engineering team
Foster a collaborative and inclusive team culture, promoting continuous learning and professional growth
Conduct regular performance evaluations, set goals, and provide feedback to team members
Ensure the team is trained in the latest technologies and best practices relevant to production support. Production Support and Incident Management: Oversee the resolution of production issues, ensuring timely and effective problem-solving
Establish and maintain robust incident management protocols, including root cause analysis and post-incident reviews.Develop and implement monitoring and alerting systems to proactively identify and address potential issues
Build and maintain Production status for all Platforms across the company
Ensure 24/7 support coverage through on-call rotations and incident response planning. Process Improvement and Automation: Drive continuous improvement initiatives to enhance the efficiency and reliability of production systems
Identify opportunities for automation to reduce manual interventions and improve response times
Develop and enforce standard operating procedures (SOPs) for production support activities. Collaboration and Communication: Collaborate with cross-functional teams, including development, QA, and operations, to ensure smooth deployment and operation of production systems
Act as a liaison between production support and other departments, facilitating clear and effective communication
Prepare and present regular reports on production support performance, issues, and resolutions to senior management
Facilitate post-mortem meetings to discuss incidents and develop action plans to prevent recurrence. Technical Oversight and Innovation: Stay abreast of industry trends, emerging technologies, and best practices in production support and system reliability
Lead the evaluation and integration of new tools and technologies to enhance production support capabilities
Ensure compliance with security and regulatory requirements in all production support activities
Design and implement scalable solutions to improve system reliability and performance. Technical Expertise: Manage and optimize cloud infrastructure (e.g., AWS) to ensure scalability, reliability, and cost-effectiveness
Implement cloud-native solutions and leverage services like Kubernetes, Docker, and serverless architectures
Oversee the performance, availability, and security of production databases (e.g., SQL, NoSQL, PostgreSQL, MongoDB)
Implement database backup, recovery, and failover strategies
Use and manage monitoring tools (e.g., Prometheus, Grafana, Datadog) to ensure the health and performance of production systems
Oversee the implementation and management of CI/CD pipelines (e.g., Jenkins, GitLab CI, Bamboo) to ensure efficient and reliable deployment processes
Automate testing and deployment processes to reduce manual intervention and minimize downtime
Proficiency in programming languages such as Python, Java, or Node.js for developing automation scripts and tools
Experience designing, deploying, and managing microservices architectures using containers and orchestration platforms like Kubernetes
Knowledge of API management and integration using tools such as Apigee, AWS API Gateway, or Azure API Management
Strong understanding of DevOps practices, including continuous integration, continuous delivery, and infrastructure as code
Experience with version control systems like Git and collaborative development platforms like GitHub, GitLab, or Bitbucket. What Will I Bring? Bachelor’s degree in engineering, Computer Science, or a related field. 7+ years of experience in production support or a related technical field, with at least 3 years in a leadership role
Proven record of accomplishment of managing and leading engineering teams in a production support environment
Strong understanding of production support methodologies and best practices
Proficiency in scripting and automation tools (e.g., Python, Shell scripting, Ansible)
Experience with monitoring and alerting tools (e.g., Nagios, Prometheus, Grafana, Datadog)
Familiarity with DevOps practices and tools (e.g., Docker, Kubernetes, CI/CD pipelines, Jenkins, GitLab CI)
Hands-on experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and cloud-native technologies
Experience with microservices architecture and container orchestration
Proficiency in version control systems and collaborative development workflows
Excellent leadership and team-building skills
Strong problem-solving and analytical abilities
Exceptional communication and interpersonal skills
Ability to work under pressure and handle multiple priorities simultaneously. Preferred Qualifications Experience in a fast-paced, high-growth technology environment
Experience in Ad Tech domain is highly preferred
Experience working in enterprise level company in Ad Tech / Fin Tech domain. At Nexxen, we value our differences, varied experiences, and collective contribution
We know that not everyone takes the same career path, so if you do not match this job description perfectly, do not worry! We would rather see your application than risk missing your potential to make an impact. In support of pay transparency and equity, the minimum and maximum full-time annual base salary for this role in New York is $160,000 - $220,000 at the time of posting
While this is our reasonable expectation this is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location
We offer a variety of benefits including medical, dental, vision, disability insurance, 401(k), EAP, parental leave, discretionary time off, and company-paid holidays
The specific programs and options available will vary depending on the state, start date, and employment type
Our Talent Acquisition team will be happy to answer any questions you may have. #LI-KN1#LI-HYBRID
Endless opportunities
In an ecosystem where everyone’s trying to get closer – buyers to sellers, platforms to clients, brands to consumers – Nexxen bridges new opportunities in ways that others cannot
Data, service, and planning capabilities are our superpowers, enabling our clients to better reach and understand audiences across screens
Nexxen brings new and distinct opportunities to our partners, giving our employees the chance to expand and grow their skills. Why join the Nexxen team? With a global footprint, you can be part of a team that is transforming advertising through our creative, flexible and unified solutions
Employees hustle, commit and dedicate themselves to pillars that make up the Nexxen Way – the 3Cs - Customer Centric, Curious Mindset, Collaborative with No Ego. Please note - We have a hybrid work model with the expectation of 3 days minimum in the local office to collaborate, innovate, and celebrate.Each day can be different here at Nexxen, but some of the things you can expect to be doing daily are:Nexxen is seeking a highly skilled and motivated Engineering Leader for Production Support to oversee our production Platforms and Support teams
The ideal candidate will have extensive experience in managing production environments, resolving technical issues, and leading teams to ensure high availability and performance of our systems
This role is critical in maintaining the reliability and efficiency of our production operations and involves close collaboration with cross-functional teams. What You’ll Do: Leadership and Team Management: Lead, mentor, and develop a high-performing production support engineering team
Foster a collaborative and inclusive team culture, promoting continuous learning and professional growth
Conduct regular performance evaluations, set goals, and provide feedback to team members
Ensure the team is trained in the latest technologies and best practices relevant to production support. Production Support and Incident Management: Oversee the resolution of production issues, ensuring timely and effective problem-solving
Establish and maintain robust incident management protocols, including root cause analysis and post-incident reviews.Develop and implement monitoring and alerting systems to proactively identify and address potential issues
Build and maintain Production status for all Platforms across the company
Ensure 24/7 support coverage through on-call rotations and incident response planning. Process Improvement and Automation: Drive continuous improvement initiatives to enhance the efficiency and reliability of production systems
Identify opportunities for automation to reduce manual interventions and improve response times
Develop and enforce standard operating procedures (SOPs) for production support activities. Collaboration and Communication: Collaborate with cross-functional teams, including development, QA, and operations, to ensure smooth deployment and operation of production systems
Act as a liaison between production support and other departments, facilitating clear and effective communication
Prepare and present regular reports on production support performance, issues, and resolutions to senior management
Facilitate post-mortem meetings to discuss incidents and develop action plans to prevent recurrence. Technical Oversight and Innovation: Stay abreast of industry trends, emerging technologies, and best practices in production support and system reliability
Lead the evaluation and integration of new tools and technologies to enhance production support capabilities
Ensure compliance with security and regulatory requirements in all production support activities
Design and implement scalable solutions to improve system reliability and performance. Technical Expertise: Manage and optimize cloud infrastructure (e.g., AWS) to ensure scalability, reliability, and cost-effectiveness
Implement cloud-native solutions and leverage services like Kubernetes, Docker, and serverless architectures
Oversee the performance, availability, and security of production databases (e.g., SQL, NoSQL, PostgreSQL, MongoDB)
Implement database backup, recovery, and failover strategies
Use and manage monitoring tools (e.g., Prometheus, Grafana, Datadog) to ensure the health and performance of production systems
Oversee the implementation and management of CI/CD pipelines (e.g., Jenkins, GitLab CI, Bamboo) to ensure efficient and reliable deployment processes
Automate testing and deployment processes to reduce manual intervention and minimize downtime
Proficiency in programming languages such as Python, Java, or Node.js for developing automation scripts and tools
Experience designing, deploying, and managing microservices architectures using containers and orchestration platforms like Kubernetes
Knowledge of API management and integration using tools such as Apigee, AWS API Gateway, or Azure API Management
Strong understanding of DevOps practices, including continuous integration, continuous delivery, and infrastructure as code
Experience with version control systems like Git and collaborative development platforms like GitHub, GitLab, or Bitbucket. What Will I Bring? Bachelor’s degree in engineering, Computer Science, or a related field. 7+ years of experience in production support or a related technical field, with at least 3 years in a leadership role
Proven record of accomplishment of managing and leading engineering teams in a production support environment
Strong understanding of production support methodologies and best practices
Proficiency in scripting and automation tools (e.g., Python, Shell scripting, Ansible)
Experience with monitoring and alerting tools (e.g., Nagios, Prometheus, Grafana, Datadog)
Familiarity with DevOps practices and tools (e.g., Docker, Kubernetes, CI/CD pipelines, Jenkins, GitLab CI)
Hands-on experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and cloud-native technologies
Experience with microservices architecture and container orchestration
Proficiency in version control systems and collaborative development workflows
Excellent leadership and team-building skills
Strong problem-solving and analytical abilities
Exceptional communication and interpersonal skills
Ability to work under pressure and handle multiple priorities simultaneously. Preferred Qualifications Experience in a fast-paced, high-growth technology environment
Experience in Ad Tech domain is highly preferred
Experience working in enterprise level company in Ad Tech / Fin Tech domain. At Nexxen, we value our differences, varied experiences, and collective contribution
We know that not everyone takes the same career path, so if you do not match this job description perfectly, do not worry! We would rather see your application than risk missing your potential to make an impact. In support of pay transparency and equity, the minimum and maximum full-time annual base salary for this role in New York is $160,000 - $220,000 at the time of posting
While this is our reasonable expectation this is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location
We offer a variety of benefits including medical, dental, vision, disability insurance, 401(k), EAP, parental leave, discretionary time off, and company-paid holidays
The specific programs and options available will vary depending on the state, start date, and employment type
Our Talent Acquisition team will be happy to answer any questions you may have. #LI-KN1#LI-HYBRID
Source : Nexxen