Engineering Manager (Remote - EST/CST) - TixTrack

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening. We're redefining ticketing by building technology that simplifies, improves engagement, and empowers venues to make data-driven decisions.

One of our core products, Nliven, is a a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers.

We are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2024-25. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

About The Role

We are looking for an Engineering Manager to lead a team of engineers in building and delivering innovative user value in our Nliven product. In this role, you will drive high-quality solutions while fostering a culture of collaboration, creativity, and accountability. You will work closely with product managers, designers, and QA managers within the Empowered Product Team model to ensure we meet the needs of our users and stay ahead in the market. This position reports directly to the VP, Engineering.

This position is full-time and fully remote. Candidates must be located within EST/CST in one of the following states: New York, Connecticut, New Jersey, Florida, North Carolina, South Carolina, Louisiana, Minnesota, Texas, Wisconsin.

About You

• You have proven experience leading engineering teams in delivering high-quality software products.
• You excel in fostering collaboration and guiding your team to success in a remote environment.
• You have a strong understanding of the full software development lifecycle and can optimize processes for efficiency.
• You’re passionate about mentoring and developing engineers, helping them grow professionally.
• You’re committed to improving product quality through continuous integration and delivery best practices.

What You'll Do

• Lead, mentor, and grow the engineering team through regular one-on-ones, in-the-moment coaching, and goal-setting sessions, providing technical guidance to foster a culture of continuous improvement.

• Oversee the software development lifecycle, ensuring projects are delivered on time and within scope.

• Manage team capacity and workload, ensuring balanced distribution of tasks and responsibilities.

• Direct your team’s execution using a servant and transformational leadership style, ensuring high velocity and quality in deliverables.

• Participate in architectural discussions, code reviews, and troubleshooting to maintain high-quality code.

• Partner with product managers and designers to define project requirements and implement the Empowered Product Team model, ensuring alignment on goals and shared understanding of project vision.

• Foster long-term thinking and creative solutions that enhance customer experiences and drive product success.

• Proactively identify opportunities for process improvements, automation, and optimization to enhance team effectiveness while maintaining high velocity, ownership, and accountability.

• Represent your engineering team in cross-functional projects and engage with other leaders and stakeholders to advocate for the team’s needs and contributions.

• Stay current with technology trends and engineering best practices. Encourage the team to explore new methodologies and tools.

• Identify and recommend organizational changes to improve team effectiveness and overall productivity.

• Promote a culture of experimentation and iteration in the software development process, encouraging innovation and creative problem-solving.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

What You'll Bring

Minimum Requirements

• Three or more years of experience as an Engineering Manager or similar role, with a proven track record of leading an engineering team’s execution in a SaaS environment.

• Experience crafting a team's development techniques and processes to its customers and product’s needs.

• An accomplished manager, with a track record of growing the impact of their staff.

• Current coding experience is not required, but substantial prior experience in software development is essential.

Essential Skills

• Ability to work independently and manage multiple projects and deadlines.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.

• Strong strategic, decision-making, and creative problem-solving skills.

• Excellent organizational, leadership, and time management skills.

Tools You’ll Use

• Microsoft Office
• Google Suite
• Slack
• Zendesk
• Jira

What We Value

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

Our Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

What We Offer

• Base annual salary range of $155,000 - $185,000, commensurate with experience.
• Annual bonus based on performance and company success
• 100% paid medical, dental and vision benefits for employee and dependents
• Company-paid life insurance
• Traditional and Roth 401k plans
• Learning & development opportunities
• Flexible scheduling
• Generous PTO and holiday schedule
• Remote work environment

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing accommodations@tixtrack.com.