Enrollment Representative - Universal - Stride, Inc.
Santa Fe, NM
About the Job
Job Description
We are looking for responsible and well-organized Enrollment Representatives to provide information and support for individuals navigating the application, decision, and enrollment processes into our public and private schools. The position includes providing routine advice and guidance to prospective and current students regarding applicable policies and procedures, document requirements and resolving typical process problems as they occur to ensure family satisfaction. In our fast-paced environment, a skillful candidate will demonstrate the ability to manage high call volume of both inbound and outbound calls, meet Quality Assurance targets and help achieve Enrollment targets with a high standard of accuracy and excellent communication skills. Our trained representatives will discuss product features, costs, terms and coordinate sales agreements and transactions with internal team members, with high integrity, through secure online processes.
Required Certificates and Licenses: None needed.
Residency Requirements: This position is open to residents of the United States (50), and Washington, D.C.
NOTE: We anticipate this position will pay $15.75 per hour. This is a temporary/contractor role, and you will be an employee of Randstad.
We are looking for responsible and well-organized Enrollment Representatives to provide information and support for individuals navigating the application, decision, and enrollment processes into our public and private schools. The position includes providing routine advice and guidance to prospective and current students regarding applicable policies and procedures, document requirements and resolving typical process problems as they occur to ensure family satisfaction. In our fast-paced environment, a skillful candidate will demonstrate the ability to manage high call volume of both inbound and outbound calls, meet Quality Assurance targets and help achieve Enrollment targets with a high standard of accuracy and excellent communication skills. Our trained representatives will discuss product features, costs, terms and coordinate sales agreements and transactions with internal team members, with high integrity, through secure online processes.
As an Enrollment Representative your focus will be directly dedicated tosupportingall internal and external business partners by acting asaninitialand ongoing contact point for enrolling families,staff,and internal departments.Enrolling families will rely on you to answer their questions, address theirconcerns,and help them with one or more of our school products or services.You willneed to know your way around a computer and be comfortable supporting families' concerns, interpreting families accounts, andprovidingprogressive updates while displaying highly developed customer service soft skills via phone including empathy and relationship building skills.
Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.
Stride is a community of passionate leaders.Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions.Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.
ESSENTIAL FUNCTIONS:
We are looking for responsible and well-organized Enrollment Representatives to provide information and support for individuals navigating the application, decision, and enrollment processes into our public and private schools. The position includes providing routine advice and guidance to prospective and current students regarding applicable policies and procedures, document requirements and resolving typical process problems as they occur to ensure family satisfaction. In our fast-paced environment, a skillful candidate will demonstrate the ability to manage high call volume of both inbound and outbound calls, meet Quality Assurance targets and help achieve Enrollment targets with a high standard of accuracy and excellent communication skills. Our trained representatives will discuss product features, costs, terms and coordinate sales agreements and transactions with internal team members, with high integrity, through secure online processes.
Required Certificates and Licenses: None needed.
Residency Requirements: This position is open to residents of the United States (50), and Washington, D.C.
NOTE: We anticipate this position will pay $15.75 per hour. This is a temporary/contractor role, and you will be an employee of Randstad.
We are looking for responsible and well-organized Enrollment Representatives to provide information and support for individuals navigating the application, decision, and enrollment processes into our public and private schools. The position includes providing routine advice and guidance to prospective and current students regarding applicable policies and procedures, document requirements and resolving typical process problems as they occur to ensure family satisfaction. In our fast-paced environment, a skillful candidate will demonstrate the ability to manage high call volume of both inbound and outbound calls, meet Quality Assurance targets and help achieve Enrollment targets with a high standard of accuracy and excellent communication skills. Our trained representatives will discuss product features, costs, terms and coordinate sales agreements and transactions with internal team members, with high integrity, through secure online processes.
As an Enrollment Representative your focus will be directly dedicated tosupportingall internal and external business partners by acting asaninitialand ongoing contact point for enrolling families,staff,and internal departments.Enrolling families will rely on you to answer their questions, address theirconcerns,and help them with one or more of our school products or services.You willneed to know your way around a computer and be comfortable supporting families' concerns, interpreting families accounts, andprovidingprogressive updates while displaying highly developed customer service soft skills via phone including empathy and relationship building skills.
Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.
Stride is a community of passionate leaders.Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions.Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.
ESSENTIAL FUNCTIONS:
- Very motivated sales consultant to meet sales and enrollment goals, with good presentation/closing skills.
- Ability to multi-task quickly between systems while assisting afamily.
- Prioritize effectively and manage competing priorities to deliver and driveresults to consistently meet role-specific Key Performance Indicators (KPIs)
- Develop relationships with adult students, parentsor legal guardiansandassistin collecting all required compliancy documentation according to established department policies andprocedures.
- Excellent troubleshooting/researching skills; ability to solve practicalproblemsas well as support various brands.
- Manage high volumeinboundcalls with outbound call expectations (family follow up, enrollment updates, etc.)
- Track and accurately capture call related data within allotted time frames during andimmediatelyafter each callwithin our Salesforce CRM tool.
- Maintain a family-focused mind-set to creatively address family concerns with integrity and share feedback with otherteammates, tomai
Source : Stride, Inc.
