Enrollment Services Associate - Connecticut State Community College

Details: 2 Positions

Posted: September 9, 2024
Level: Associate 2
Hours: Full-time, 40 hours per week
Closing Date: The committee will begin review of applications immediately. Applications must be submitted by 5:00pm (EST) on Wednesday, October 9, 2024.

Location:

Charter Oak State College
185 Main Street New Britain, CT 06051
**This position is not remote**Please take a look at our website to find out more about our college. Finish your Degree Online | Charter Oak State College

Telecommuting work arrangements are available at Charter Oak State College and are handled on a situational basis with the candidate.

Charter Oak State College Mission:

As part of the Connecticut State Colleges & Universities (CSCU) system, Charter Oak State College, the state’s only public, online, degree-granting institution, provides affordable, diverse, and alternative opportunities for adults to earn undergraduate and graduate degrees and certificates. The College's mission is to validate learning acquired through traditional and non-traditional experiences, including its own courses. The College rigorously upholds standards of high quality and seeks to inspire adults with the self-enrichment potential of non-traditional higher education.

Charter Oak State College Vision:

Charter Oak State College: A dynamic community of online learners advancing the nation’s workforce one graduate at a time.

Charter Oak State College Equity Statement:

Charter Oak State College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective responsibility is to continuously assess practices and policies and transform the world we live in by eliminating inequities.

Anticipated Start Date: 

December 2024

Position Summary:

The Enrollment Services Associate uses positive and persuasive communication skills to interact with prospective students at various stages in the recruitment and enrollment process with the intent of enrolling students that match the Charter Oak State College profile; disseminates program and course information to prospective students, promotes the advantages of the College’s online course offerings and uses multi-channel communications including phone, text, email and chat to engage prospective students. Ability to be a self-starter, work independently and in a team environment, and manage multiple tasks efficiently and effectively is expected. Some evening hours required.

Example of Job Duties:

Under the direction of the Associate Director of Admissions, the Enrollment Services Associate is responsible for effective performance in these essential duties:

• Respond to prospective student inquiries via email, phone and text delivering positive, informative messaging.
• Provides information and encouragement to prospective students and applicants regarding college programs and procedures including the admission process, the benefit of online learning and degree and certificate opportunities offered by the College.
• In conjunction with the Associate Director of Admissions, uses a CRM to drive a proactive communication plan to ensure continuous contact with prospects with the goal of converting to applicant.
• Uses other admissions technologies including but not limited to document imaging and student. information systems to manage prospective student records.
• Works with Associate Director of Admissions and other Enrollment Services Associates to triage. inbound leads and outbound communications.
• Provides support for Enrollment Services events and initiatives.
• Maintains current knowledge of professional issues.
• Participates in on-going training and cross-training opportunities to ensure timely, thorough and accurate processes.

In addition to the accountabilities listed above, the incumbent is required to carry out the essential duties of: Attendance and participation at convocation and commencement ceremonies; Service on assigned committees and task forces; Attendance and participation at committee, staff, informational and professional meetings.  These may involve attendance at evening or weekend events.

This posting includes qualifications, experience and skills but is not limited to the full duties and responsibilities that is stated in the job description.

Minimum Qualifications:

Associate degree along with two (2) years of professional experience or relevant experience.

Candidates must possess proven ability to effectively work with culturally, linguistically, and ethnically diverse faculty, staff, and students. They are expected to have excellent oral and written communication skills along with strong Information technology literacy skills such as Microsoft Office (Word, Excel, Outlook, Teams etc.).

Preferred Qualifications:

• Bachelor’s degree and a minimum of (1) year experience working with students in Higher Education Environment.
• Experience in a student-facing office setting

Starting Salary:

Minimum Salary; $62,688 approximate annual plus excellent State of CT medical insurance, retirement, and related fringe benefits. The salary will be based on the selected candidate’s qualifications such as education and job-related experience, and internal equity.

We offer a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include generous leave policies; several retirement plans; and many choices for comprehensive health insurance. You also have access to many additional benefits to save for retirement, protect your family & more with supplemental benefits. Tuition reimbursement may apply if applicable. 

Application Instructions:

To apply you must submit a cover letter and resume. The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume.  

Incomplete applications or those submitted after the closing date will not be considered and links to other sources to view resumes are not acceptable.

For more information or to apply via our website at www.ct.edu/hr/jobs

Selection Procedure:

Following the closing date, application materials will be evaluated by a selection committee. Candidates selected for further consideration will be limited to those applicants who are best qualified based on the minimum and preferred qualifications and who have submitted all the required documents by the closing date and time listed on the job announcement. Candidates who have been selected and approved to interview will be contacted, and finalists will be recommended for further consideration by the Hiring Manager for final selection and recommendation for employment. The selection process may also include practical exercises (i.e., teaching demonstration and/or other written, technical, manipulative, or simulation exercises) to evaluate candidates' qualifications.

Background Screening:

All employment, if offered, is contingent upon proof of citizenship or employability under the requirement of the Immigration and Control Act (IRCA) and the successful passing of a background check, including granting permission to contact current and previous employers for verification. CSCU is committed to providing a safe campus community. Background investigations include reference checks, a criminal history record check and, when appropriate, a financial (credit) report or driving history check.

Continuing Notice of Nondiscrimination

COSC does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, veteran status, sexual orientation, genetic information or criminal record. The following persons have been designated to handle inquiries regarding the non-discrimination policies: John-Paul Chaisson-Cardenas, PhD, MSW, Vice-president of Diversity, Equity, and Inclusion, (jchaisson-cardenas@commnet.edu).

COSC IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER, M/F

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