Enrollment Technician I at Three Point Solutions Inc

Job Title: Enrollment Technician I
Client: Health Care Insurance Company
Duration: 12 Months
Location: Owings Mills, MD 21117 (The position is 100% remote; however, the candidate must reside in the District of Columbia, Maryland, or Virginia) DMV Candidates Only

Job Description:

• Ensure compliance with Federal health care program eligibility.
• Work effectively in a fast-paced environment with changing priorities.
• Meet deadlines and handle multiple customer service demands.
• Provide positive customer service to internal and external customers.

Purpose:

• Enroll members accurately and timely into Company systems as per contract agreements.
• Coordinate with various departments and client contacts for smooth enrollment processes.

**Essential Functions:

• 75% Enrollment Activities:

  • Enroll subscribers and dependents via fax, mail, or email.
  • Verify enrollment status, make record changes, resolve discrepancies.
  • Process terminations and other enrollment events.
  • Conduct monthly reconciliation and resolve discrepancies.

• 25% Coordination:

  • Collaborate with Account Installation team for member ID card processes.
  • Ensure enrollment updates are completed and audited before card release.
  • Coordinate with Billing Technician for timely group enrollment processing.

Qualifications:

• High School Diploma or GED.
• Less than one year experience in enrollment, member services, billing, or claims operations.

Preferred Qualifications:

• Ability to work effectively in a team.
• Adaptability to changing priorities.
• Understanding of health insurance enrollment software and client accounts.
• Detail-oriented with data entry proficiency in Microsoft Excel.

Skills:

• Reliable.
• Detail-oriented with adaptability to change.