Enterprise Customer Success Manager - LumApps

LumApps is an Employee Experience Platform that supports companies in their digital transformation on communication, collaboration and engagement of their customers, partners, and above all their employees.

LumApps is a proven leader in this dynamic market with a truly unique vision and product. Our enterprise-grade SaaS platform has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits.

Our mission: To make people feel that they belong and have a purpose.

To create an environment where all employees are engaged and work together towards the same goal. Over 450 leading companies trust LumApps to:

Improve the productivity of their teams with our SaaS-based Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,

Transform employees into real ambassadors of their company,

Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips.

Helping companies to reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of more than 300 Lumies in 6 offices (Lyon, Paris, Lille, London, Austin, Tokyo), LumApps supports companies such as Veolia, Valeo, Air Liquide, Colgate-Palmolive, The Economist, Logitech. To support its international development. LumApps has raised $100 million, including $70 million in December 2019.

If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now!

*About the role* 

LumApps is seeking an Enterprise Customer Success Manager to join our Austin team! The Customer Success Team is here to land and expand the usage of LumApps in our customer organization. Our team is dedicated to work with customers, orchestrate, communicate, prioritize to reach a successful journey in using the solution and share the best practices with other parts of the company.

*What you will do*

• Manage a customer portfolio of LumApps Enterprise Customers.

• Work with key customer stakeholders to map LumApps solutions to their strategic business objectives.

• Create, maintain and reinforce a trustful relationship with existing customers

• Lead and execute customer positive action plans through appropriate touchpoints.

• Grow existing usage of LumApps’ solution by providing product add-on recommendations and referring to sales team for upsells.

• Collaborate with Professional Services, Sales, and Product Management to deliver the appropriate experience for LumApps’ customers.

• Proactively set customer goals in using LumApps and help manage expectations along the journey

• Keep the customer landscape fresh in the LumApps Customer Management Tools

*What we are looking for*

• 3+ Years of Enterprise Customer Success Manager experience

• Prior SaaS and B2B Experience

• Communicate proactively with customers and with internal teams

• Manage reliable reporting on activities and revenue.

• Time management : right message at the right time

• Motivation to make our customers successful in the usage of our solution to build success-driven growth

• Share cultural values of the company

• A high level of autonomy in a fast growing environment

• Preferred: Experience with Intranet / Digital Workplace tools (e.g. Jive, Unily, Sharepoint, Beezy, Igloo,Interact, Simpplr, etc.)

*Why join us?*

At LumApps we believe that diversity in terms of experience and culture is the power of our teams. We are looking for Lumies who are passionate about their work, enjoy the everyday challenges and have a strong sense of team spirit.

And what are we doing for our employees' Experience...?

✅ A complete and rich onboarding, organized for each new promotion of employees, in person or 100% digital

✅ Technical challenges all day every day: you will have the freedom to innovate and adopt new ideas!

✅ Work with passionate experts who will share their knowledge and help you develop and grow! (technical guilds, domain architects…)

✅ Ongoing training, to develop the skills and know-how of our employees through hundreds of training courses.

✅ Internal mobility around the world. We offer all of our Lumies the possibility of internal development within our different sites in France and abroad.