Enterprise Product & Experience (EPX) Risk Manager, Enterprise Services Risk Office (ES Risk) at Capital One

Enterprise Product & Experience (EPX) Risk Manager, Enterprise Services Risk Office (ES Risk)

We are hiring! The Enterprise Services Risk Office provides risk management support to several lines of business including: Tech, Enterprise Product & Experience (EPX), Brand, Enterprise Supplier Management, Capital One Ventures, External Affairs, and Capital One Software (C1S). As the risk team for Enterprise Product and Experience (EPX), we are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business. 

This role supports Capital One Enterprise Product and Experience (EPX). This group is responsible for some of Capital One’s most impactful and strategic work including the Capital One mobile app, enterprise identity services, all our associate tools (e.g. Slack, Zoom, etc) and much more.  The team is always thinking about game changing products and experiences to benefit the company, and as their risk partner- you are a central player in all the excitement. 

As a Manager Risk Guide supporting EPX, you will partner with colleagues across product, design, tech and other risk teams to deliver results that have a direct impact on internal and external customer experience and implement risk solutions to ensure Capital One’s continued stability and success. Responsibilities require partnering with a broad set of leaders and stakeholders to identify existing and potential emerging risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.

The successful candidate will have knowledge of process management strategies, risk methodologies and ability to build relationships with business and risk partners. The ability to think from a ‘customer back’ perspective is also critical. Leaders in risk management at Capital One are highly motivated professionals with excellent organizational, leadership and communication skills. They have a high level of exposure across lines of business and the opportunity to work with executives to create and implement innovative solutions to identify and mitigate potential risks to Capital One.  

Responsibilities:

• Partner with EPX and leverage a trusted advisor model to support business initiatives, issue management, process improvement, control testing and related risk assessment activities

• Develop a deep understanding of business strategies, products, services, and risk profile 

• Implement process improvements: process certification framework, process hierarchy change management, change control, and risk reporting 

• Oversee, review and manage Enterprise process hierarchy (L1/L2 processes) 

• Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas

• Consult on Risks across the first line of defense business partners providing advice and guidance as needed

• Participate in processes criticality assessments and process level assessments 

• Manage multiple tasks independently to meet deadlines

• Communicate complex ideas concisely and convincingly, adjust communication to the audience and comfortable with presenting to executive leadership.

• Collaborative, values diverse perspectives and seeks insights from others. Brings energy to the group and rallies them around a common goal.

Basic Qualifications:

• High school diploma or equivalent

• At least 3 years of experience in Risk Management

• At least 3 years of experience supporting internal business clients

• At least 3 years of experience in project, process, or program management

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 5+ years experience in Risk Management

• 5+ years of experience in Change or Process Management

• Risk Certifications (CRCM, CAMS, CIPP, ABA Risk Management Certification)

• Business Process Management certification, Lean or Green Belt Certification 

• Strong communication skills with various stakeholders with proven ability to drive results

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).