Enterprise Safety Program Manager - Judge Group

Direct and manage the corporate safety program to protect employees and assets of the credit union. Communicate and interact with members, law enforcement, community officials, and branch/department personnel to ensure compliance with regulations, standards, and procedures.

Responsibilities:

• Develop and facilitate ongoing safety and de-escalation training, with a focus on mental health awareness, for all employees.

• Administer and maintain the physical and psychological safety program, including corporate safety policies and procedures.

• Provide training and awareness for branch and headquarters personnel on de-escalation procedures.

• Maintain thorough knowledge of state and federal laws related to credit union compliance.

• Promote a positive work environment with safety as a top priority, fostering skill development and positive employee morale.

• Review, analyze, and act on procedural recommendations for safety, efficiency, and soundness.

• Identify, investigate, and respond to member issues and concerns.

• Review, recommend, and negotiate vendor contracts.

• Assess adherence to corporate safety programs and procedures, traveling to branches statewide for assessments and training.

• Manage safety-related vendors, including selection, contract negotiation, and billing reconciliation.

• Lead Golden 1’s Safety Team and evaluate service providers in accordance with corporate policy and safety needs.

• Conduct interviews and investigations related to safety issues.

• Engage with community organizations to promote a safe environment.

• Lead or participate in cross-functional projects impacting the credit union’s safety posture.

Qualifications:

• Education: Bachelor’s degree in social work, mental health counseling, psychology, criminal justice, or a related field, or equivalent work experience.

• Experience: 7+ years of progressively responsible experience overseeing a safety program, with a strong focus on mental health and de-escalation techniques, in a financial institution. Physical/Corporate Security/Safety, Executive Protection, or related experience required.

• Knowledge/Skills:

  • Strong oral and written communication and leadership skills.

  • Knowledge of automated database programs, financial calculators, personal computer software, and electronic banking equipment.

  • Proven ability to lead cross-functional, enterprise-wide projects.

  • Strong ethics, professionalism, and the ability to communicate safety guidance effectively.

Licenses/Certifications:

• Certified Protection Professional (CPP) and Certified Fraud Examiner (CFE) preferred