Enterprise Solutions Engineer - NinjaOne, LLC
Austin, TX
About the Job
About the Role
NinjaOne is seeking a talented and motivated Enterprise Solutions Engineer to join our growing Enterprise organization. As a Ninja Enterprise Solutions Engineer, you will be responsible for the strategic technical relationship and functional aspects of the NinjaOne platform to prospects, users, and partners across a determined region. You will also work closely with the sales team to align on specific strategies before autonomously providing technical advice on the products and services on the pre-sales side. Your role on the NinjaOne team will be influential in ensuring prospects and customers understand the NinjaOne platform and are equipped to best utilize our products. This role will be hybrid of home/Ninja Office/on-location with customers and see you contributing and advocating across the company. Your key stakeholders, that success is based on, include Enablement, Channel Leadership, Solutions Engineers, Product Management, Development Reports to VP of Global Support with dotted line to VP of Enterprise Sales.
Location – We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CT, FL, GA, *IL, KS, ME, MA, NJ, NC, OR, TX or VA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option.
What You’ll be Doing
Technical Expertise and Support –
Provide technical expertise and onboarding/implementation support to channel partners, explaining the functional and technical aspects of NinjaOne's products and services to partner teams as they relate to key customer infrastructure
Conduct product demonstrations and proof-of-concept implementations for partners and stakeholders
Assist in resolving technical issues and answering complex product-related questions
Liaise between Enterprise AE’s and Solutions team for additional technical assistance
Sales Enablement
Collaborate with channel partners and enablement teams to develop and execute sales strategies
Fully engage in pre-planning steps (POC) and proactively interacting with customers to complete and prepare
Partner with Enablement teams to create and deliver technical training sessions to enhance partner knowledge and capabilities
Support the development of sales collateral and technical documentation for partner use
Partner Relationship Management
Build and maintain strong relationships with Enterprise partners, serving as a trusted technical advisor
Work closely with the Enterprise Account Managers to maintain customer “Pulse” and pursue new sales opportunities
Act as advocate and liaison for Support needs taking initiative to educate processes and keep customers informed
Participate in partner events, trade shows, and conferences to promote NinjaOne's solutions
Market Intelligence
Stay current with industry trends, competitive landscapes, and emerging technologies
Provide feedback to product management teams on partner and customer needs
Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures
Other duties as needed
About You
5+ Years’ experience as a Sales Engineer, preferably in an Enterprise or channel-focused role
Strong technical background with proficiency in Windows systems (Windows registry, services, etc.), IT infrastructure along with working knowledge of Linux/Mac
Knowledge of networking and security concepts
You exercise sound judgment and prioritize based on customer impact
As a lifelong learner you are adaptable to new technologies and embrace change
Polished verbal and written communication skills that deliver messages with a customer first. mindset by explaining complex technical concepts to both technical and non-technical audiences
You skillfully build and maintain relationships, both in-person and virtually
Experience with remote monitoring and management (RMM) tools, IT service management (ITSM), or similar technologies is a plus
You can work independently and with a team in a global environment
Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures
You are highly organized
You see ambiguity as an opportunity to step up and clarify understanding, needs and expectations
Driven and Self-motivated. You set the pace for yourself and others around you
Customers, clients, and teammates see you as a problem solver that brings all the details to the solution
Bachelor's degree in computer science, Engineering, or related field recommended but not required
Willingness to travel as needed to support client meetings, partner engagements and events
About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California or Colorado, the base salary hiring range for this position is $100,000 to $150,000 per year and $130,000 to $200,000 OTE annually.
LI-#SC1
