Enterprise Support Claims Coordinator (Night Shift) - Covenant Logistics Group

Hours Include: M-F 2000-0500 (40 hrs)

The Enterprise Support Claims Coordinator will provide accident and incident responses for the enterprise when company personnel and/or assets are involved. The role is also responsible for ensuring hazmat and security shipments are dispatched and transported in compliance with both internal company policies and governmental requirements.

•Perform claim intake for incidents/accidents involving Enterprise Personnel and Assets (includes proper
documentation of claims and supporting documents within internal systems)
•Adhere to Enterprise Accident Response Policies and Procedures (including Workers Compensation)
•Ensure Department of Transportation Post Accident Drug and Alcohol Screening (DOT/BAT) is completed
in accordance with Federal DOT and Company Requirements
•Complete Security Briefings for High Value Shipments and ensure proper monitoring and tracking during
transit
•Provide support functions associated with the dispatching of Hazardous Material Shipments including
verbal briefings, proper shipment paperwork, and any permits required for transit by government
agencies
•Maintain strong partnership and communication with other departments (operations, safety, driver
support, warehouse) via email and phone
•Assist with on-going personnel training and training of new team members
•Be involved in highly sensitive and complex incidents/accidents that require high level of confidentiality
and professionalism
•Work overtime when needed to support the team and Enterprise

•Ability and desire to work in multi-task fast paced environment
•Detail oriented and self-motivated (can work alone if required)
•Ability to work with complex, sensitive, and stressful incidents.
•Understanding and/or knowledge of government regulations applicable to the transportation industry
•Good interpersonal skills
•Excellent communication (verbal/written)
•Ability to work with situations requiring confidentiality
•Flexibility to work different shift schedules when needed
•Proficient in Microsoft Office Suite

Education and Experience
•Bachelor’s Degree or equivalent work experience required
•Experience working in a high volume call center preferred
•Experience working with Risk Management Information Systems (RMIS) preferred

Competitive Compensation

Covenant’s compensation philosophy’s intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.
Pay Range: $40,000.63-$62,120.37
Pay Grade: 6

401(k) match, Serious Health Condition Pay
Full Health Benefits Package

Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
Paid Time Off & Holidays

Cultural Perks

Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program

Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran

VEVRAA Federal Contractor