Enterprise Systems Monitoring Tech - Peraton
Eagan, MN
About the Job
Responsibilities
Peraton is seeking a Enterprise Systems Monitoring Tech to join our innovative engineering team of qualified, diverse individuals. The ideal candidate will have past incident management / help desk experience and great written and oral communication skills. We are looking for someone who is organized and have the ability to lead incident calls bridges. This role is pivotal in driving our efforts in one or more phases of software systems development, systems integration, or network engineering critical to the USPS mission.
Location:
- On-Site position in Eagan, MN with no telecommute possibilities. (Currently allowing hybrid remote 2 days/week)
Work Schedule:
- 11 PM – 7:30 AM CT. Shift will include weekends and days off are TBD (most likely Wednesday/Thursday)
- New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes.
Day to Day Work Responsibilities:
- Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
- Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
- Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).
- Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
- Assist in triage and incident management with collection and analysis of performance metrics.
- Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance.
- Compose and send notifications to management for incidents.
- Monitor and execute incident and change requests.
- Able to type and communicate in an effective manner.
Qualifications
Basic Qualifications:
- High School diploma/equivalent with 4+ years’ experience.
- Ability to obtain and maintain a Public Trust clearance.
- U.S Citizenship or Green Card holder.
- Residing in the U.S for the past five years with no more than 6 months travel outside the U.S. during this time frame.
- Military Service excluded. (Exception does not include military family members)
- IT experience.
- Experience with help desk or Incident management.
- Knowledge and understanding of networking.
- Basic understanding of Windows and Linux operating systems.
- Ability to identify and relay information and symptoms detected by monitoring tools.
- Ability to read and follow detailed instructions or procedures.
- Effective communication skills.
Preferred Qualifications:
- Familiarity working with enterprise monitoring products.
- Working knowledge of IT Service Desk model.
- Experience working in large-scale IT environment.
- Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
