Entry-Level Client Success Coordinator - MK BMMS, LLC

We get excited about Mondays. 

No dead-end jobs or corporate nonsense here.

 For us, Mondays mean: Game On.

Our team is a force of strong individuals on a mission to create a meaningful impact for our clients, members, and team. We're rapidly expanding and looking for a Client Success Coordinator who shares our passion for delivering outstanding service. Our ideal candidate will value customer service just as much as Chick-fil-A does by demonstrating a commitment to serving others with kindness, efficiency, and professionalism.

This role is right for you if:

• You have a heart for service. You genuinely enjoy helping others and go above and beyond to ensure that every interaction leaves people feeling valued and supported.
• You're kind and empathetic. You approach every task with a smile and a positive attitude, understanding that a little kindness goes a long way in making a big impact.
• You're proactive and efficient. You anticipate customer needs and deliver fast, friendly service, you're always thinking ahead, taking initiative, and finding ways to streamline processes and solve problems before they arise.
• You're detail-oriented and organized. You ensure no detail is overlooked, keeping everything running smoothly and maintaining high standards. When applying, mark your Resume and Cover Letter with the words No Excuses in red to stand out from the crowd. 
• You communicate clearly and professionally. Whether with team members or clients, you deliver information in a way that's easy to understand, courteous, and thoughtful.
• You're adaptable and willing to learn. You're HUNGRY to learn new skills and tech. Above all, you are coachable.

In this role, you will:

• Support our members:
• Provide daily support to ensure members' questions and issues are addressed promptly in our support email and community platform.
• Attend and support all monthly group Zoom calls. 
• Attend and support quarterly in-person events as well as our annual Conference in May.
• Manage membership payments to ensure member payments stay current.
• Create and manage member forms and information.
• Ensure that members are onboarded with attention and care and that they stay on track for optimal success. 
• Maintain program content: 
• Light edit and post replays of group calls, handouts, and other links and resources in Kajabi, our digital platform. 
• Communicate with our members to keep them informed and up to date on upcoming calls and events.
• Operations: 
• Build and maintain SOPs for the tasks you're responsible for. Ensure that the weekly scorecard is updated and assist with administrative projects as needed.
• Assist with our quarterly launches. Our launches are all hands on deck for the overall success of the company!

Who are we? 

At The CFO Accelerator, we help other Fractional CFOs start, scale, and optimize their firms for impact. 

Want to learn more about us? Keep reading!

Our Values:

• Extreme Ownership: We take complete accountability for everything in our world. Instead of blaming others, we identify opportunities where we could have done better and take action to do better. Extreme ownership means no excuses. We aren't victims of our circumstances or the actions of others. We own our mistakes and missed opportunities and we proactively take steps to correct them. Extreme ownership means taking control of our days by relentlessly prioritizing the right tasks and saying no to everything else.
• Heart of a Teacher: Give a man a fish, and you feed him for a day. Teach a man how to fish, and you feed him for a lifetime. We look for opportunities to serve others through teaching. To do this well, we must be patient and empathetic. We must communicate clearly and on a level that serves our audience. But we cannot forget to be world-class listeners as well or, the rest doesn't matter.
• Growth Minded: We have the humility to know we can be better, the hunger to want to be better, and the discipline to close the gap.
• Impact Driven: We have a unique opportunity to impact literally tens of thousands of people through our efforts every day. To do this, we have to think beyond spreadsheets and financial statements. We focus on how decisions impact our clients, their families, their employees, their vendors, and their communities. There is a heavy responsibility that comes with the realization that we aren't just driving financials - we are impacting human beings. This is what motivates us.
• Generous: We are generous with our time, talents, money, and other resources. We do this because it's in our DNA, not because we expect anything in return.
• Gracious: It's hard to be hateful when you're grateful! We proactively seek opportunities to bring a smile to others by acknowledging them and thanking them.

What we offer:

• A dynamic and professional workplace culture that fosters growth and collaboration.
• Unlimited PTO, allowing you the freedom to balance work and life.
• Generously paid holiday time off to enjoy special moments with your family and friends.
• Phone and internet reimbursement, ensuring seamless connectivity for your work requirements.
• A dedicated work laptop, equipped with the necessary tools and technology for success.
• Comprehensive health insurance coverage.
• A salary range of $40,000-$50,000 based on experience. This is a M-F 8:30 am - 5:30 pm, Dallas-based, hybrid [gradual work-from-home opportunities], full-time position.