Entry Level Customer Service Associate - MSA Safety

Are you someone who is passionate, motivated, and driven to make a difference?  If so, MSA Safety is the perfect fit for your career. 

At MSA, SAFETY is who we are AND it is what we do.  We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world.  We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. 

Are you in?  Read on for more details about this particular role.

We are looking for associates who thrive in a fast-paced, ever changing work environment to join our award-winning Customer Service team.  Can you maintain a positive, empathetic and professional attitude toward customers at all times? Are you interested in assisting our customers with order entry, product support and follow up communications for our life saving products?  If you would enjoy working in our team-oriented environment, apply today!

1st Shift - (8:00 am - 4:30 pm and 8:30 am - 5:00 pm) Monday through Friday

Current hybrid position - Must be able to commute to New Kensington, PA office / subject to change as business needs dictate

Responsibilities:

• Fulfill various order entry transactions following departmental processes.
• Answer inbound and initiate outbound customer calls.
• Support satellite offices.
• Build knowledge of all major product groups to properly support customer contacts.
• Resolve customer issues and inquiries efficiently and effectively.
• Process credit requests, resolve mis-shipments and provide proof of deliveries.
• Provide customer support while expertly navigating between multiple computer sessions.
• Resolve or investigate adequately before appropriately escalating calls to the next level.

Special knowledge, skills and abilities required:

• Strong verbal and written communication skills.
• Proficient in active listening to fully understand our customers’ needs.
• Excellent computer skills, including Microsoft Office.
• Expertise in handling multiple tasks in high-volume, fast-paced work environment.
• Proven ability to approach any change or new situation with a positive attitude.
• Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed.
• Enjoys learning new things and is an inquisitive self starter/problem solver.

Preferred:

• Experience with Office 365, CRM, SAP, Esker.
• Experience in order management systems.

Education and experience required:

• High school diploma or equivalent. 

Preferred:

• Associates degree.
• 1 – 2 years of experience in Customer Service and its related tasks.
• SAP Order Management experience.

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