Entry level Customer Service Liaison - California Closets CCO

For more than four decades, California Closets has built a reputation for delivering truly custom products and unparalleled service to our clients. All our projects are 100% custom and built with the best products in the industry. We’ve helped transform spaces, enhanced homes, and allowed people to get more out of life.

***Pay is up to $17.25/hour and must be able to work 10-6pm Mon and Wed, 2-6 Tues and Thurs***

What We Offer:

• Health insurance – Medical, Dental, and Vision
• PTO days and paid holidays
• 401K retirement plan with company match
• Fantastic growth opportunities

The Customer Service Liaisons provide centralized customer support to our Corporate-Owned Operations teams. 

• When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
• May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.
• When in the showroom, maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
• Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants, using CRM.
• Responsible for directing client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
• Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.

PHYSICAL DEMANDS

• Ability to stand on feet for minimum 4–6-hour shift.
• Minimal sitting in front of a computer for periods of time
• Ability to operate office equipment using hands and fingers, handle or feel, and reach with hands and arms
• Minimal bending, squatting, kneeling, stretching, twisting, reaching, and climbing
• Ability to frequently talk and hear
• Ability to reach with hand and arms and grasp objects

SKILLS & ABILITIES

• High school diploma and/or GED
• Associates Degree related to business administration / accounting from an accredited college or university preferred
• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
• Strong communication, interpersonal and presentation skills
• Calendar management / regional scheduling experience preferred
• Must be able to adapt to a fast-paced, changing environment and exercise independent though to challenges and improve the status quo.
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
• Detail oriented, organized and time management skills
• Strong multi-tasking, time management, and prioritization capabilities
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc) 
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We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.

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