Entry Level Customer Service Representative - OED

We are seeking an enthusiastic Entry-Level Customer Service Representative to join our dynamic team. If you’re passionate about helping others and eager to grow in a fast-paced, customer-focused environment, this opportunity is perfect for you!

Key Responsibilities:

• Respond to Customer Inquiries: Address customer questions promptly and professionally, ensuring a positive experience in every interaction.
• Assist and Troubleshoot: Provide accurate product information, troubleshoot issues, and resolve customer concerns efficiently.
• Maintain Records: Keep detailed records of customer interactions and transactions to ensure data accuracy and consistency.
• Escalate Issues: Identify priority concerns and escalate them to the appropriate team for swift resolution.
• Collaborate with Teams: Work closely with internal teams to improve customer service processes and enhance product offerings.
• Follow Established Procedures: Adhere to communication guidelines and company policies to ensure consistent, high-quality service.

Requirements:

• Communication Skills: Excellent verbal and written communication abilities for effective customer interactions.
• Problem-Solving Abilities: Strong problem-solving skills with a customer-first mindset.
• Multitasking Skills: Ability to handle multiple tasks efficiently in a fast-paced environment.
• Education: High school diploma or equivalent; additional education or customer service certifications are a plus.

Benefits:

• Competitive Salary: A starting salary that reflects your contributions and potential.
• Training amp; Development: Access to comprehensive training and development programs to support your career growth.
• Supportive Environment: Join a team-oriented workplace that promotes collaboration, teamwork, and personal growth.