Entry Level Customer Service Representative - A&M Ventures

We aim to connect you with supportive resources to supplement your skills and attain your dream career! An entry level Customer Service Representative receives complete and individualized hands-on training in each division of our company. We take the time to develop and train the individual to handle any task and take initiative on any campaign. Trained, highly motivated, proactive representatives are invaluable to us. The right entry level Customer Service Representative can expect growth opportunities within the first few months that reflect their unmatched work ethic and dedication.

The entry level Customer Service Representative's role is to execute tactical objectives, fulfilling our commitment to superior customer care and a positive customer experience. The entry level Customer Service Representative will directly lead local personnel in improving service request management and cycle time and ensuring effective communication within the market on results and performance.

** Please note that this is an entry level position- you must learn all ends of our business operations before overseeing a team. **

Entry Level Customer Service Representative Responsibilities:

• Build client relationships by providing exceptional customer service
• Have a thorough understanding of all clients products and services and be able to educate clients on how our products and services would be beneficial to them
• Acts as a Point of Contact for new and existing clients
• Troubleshoot and problem solve client or member accounts and issues
• Perform customer account maintenance requests from clients and upsell new products directly to them
• Provide sound business advice and suggestions to clients
• Retain business by identifying and addressing client issues
• Suggest ideas and improvements to the sales team to increase sales and customer satisfaction

Entry Level Customer Service Representative Requirements:

• Excellent training, sales, and customer service skills
• Strong organizational skills
• Ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all times
• Able to be flexible in a rapidly changing work environment
• Ability to work independently -- self-starter

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