Entry Level Intern - Tier 1 Support - Mozaic.io

About Mozaic:

Mozaic.io is a fast-growing payments startup focused on facilitating payouts to creators and their collaborators all over the world. Our dynamic and collaborative team is dedicated to revolutionizing the way creators get paid. The company has offices in Chicago and Nashville, and aims to make compensation as equally distributed as talent is in the Creator Economy.

Job Description:
We are looking for a highly motivated and detail-oriented Entry-Level Intern to join our support team, primarily responsible for handling Tier 1 support requests from creators and influencers who use the Mozaic.io Splits Payment Platform. This role is ideal for someone with strong communication skills, an eagerness to learn, and a passion for helping people resolve their issues..

Requirements

•  Act as the first point of contact for creators and influencers who have queries or need assistance with the Mozaic.io platform.
• Respond to Tier 1 support requests via email, chat, and support ticketing system in a timely and professional manner.
• Assist users with common issues such as account setup, payment splits, linking payment methods, and general platform navigation.
• Troubleshoot basic technical issues and escalate complex cases to Tier 2 support or development teams when necessary.
• Provide clear instructions and solutions, guiding users through platform features and capabilities.
• Track, document, and report common issues to improve the overall user experience.
• Collaborate with the support team to continuously enhance the knowledge base and internal support documentation.
• Maintain a positive and empathetic attitude toward users at all times, ensuring customer satisfaction

Ideal Candidate:

• Excellent Communication Skills: You should be able to clearly articulate solutions and provide easy-to-understand guidance to users with varying levels of technical experience.
• Empathy and Patience: Working with creators and influencers requires understanding their unique needs. You must be patient and compassionate in dealing with their concerns.
• Tech-Savvy: While this is an entry-level role, familiarity with payment platforms, digital tools, or SaaS platforms is a plus. You should be comfortable learning new systems quickly.
• Problem Solver: You have a strong ability to troubleshoot and resolve issues, with an eye for detail and process improvement.
• Adaptability: The fast-paced nature of the industry requires someone who can easily adapt to changing situations and different user needs.
• Team Player: You are comfortable working in a collaborative environment, open to feedback, and eager to support both the team and users.
• Growth Mindset: You are proactive about learning and growing in your role, with a long-term interest in support, tech, or digital platforms.

Preferred Qualifications:

• Current enrollment in or recent completion of a degree in Communications, Business, Information Technology, or related fields.
• Familiarity with customer service tools like Zendesk, Freshdesk, or similar platforms.
• Basic understanding of digital payment systems or experience with online financial transactions.

This role is a great opportunity for someone looking to gain hands-on experience in customer support while working in the growing digital payments industry.

Benefits

Compensation: $15-$22/hour