Entry Level Manager - TM Services

Our firm focuses on providing business management solutions and retention campaigns for some of the most well-known brands across major industries. Our efforts to provide best-in-class customer solutions have led us to a new opportunity and client project where we need to fill an Entry Level Manager opening immediately. 

The Entry Level Manager will provide tailored product and service recommendations, develop customer account strategies to reinforce brand loyalty, and help the Business Management team roll out new compliance initiatives. The ideal candidate for this Entry Level Manager role has a solution-oriented mindset, enjoys having to think of creative solutions, and possesses a keen interest in a leadership role.

Entry Level Manager Responsibilities:

• Communicate with customers on order requests, eligible service updates, product tracking, and billing information
• Meet our company communication standards between you and the client - Always handle questions, concerns, and complaints with the highest level of professionalism and care
• Interact with Customer Service and Sales Management  to prioritize customer orders and claims and deliver solutions to problem areas in the sales, service, or compliance departments
• Train cross-functionally to oversee all components of the customer experience lifecycle from initial contact to managing the delivery and installation
• Partner with the Junior Customer Account Department Management  to participate and lead hiring, onboarding, and new employee training sessions
• Always research to monitor industry trends and create new customer service strategies to ensure we are delivering the best-in-class customer support

Entry Level Manager Requirements:

• Bachelor’s degree is preferred, however, will consider the applicable experience in customer service, business development, sales, or a client-facing role
• Aptitude for working in a fast-paced, team setting
• Demonstrated ability to thoroughly communicate plans, ideas and problems in a clear and concise manner
• High caliber communication and interpersonal skills

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