Entry-Level Sales Support - Michigan Mutual

About the Company

MiMutual Mortgage (noun) [my-mutual mortgage]: a national mortgage lender operating by the philosophy of great people, building a great company and serving our communities.

We’re committed to providing an exceptional and enriching work environment and job opportunities across the country. We take the mortgage process seriously while fostering a corporate culture that offers team members a positive, rewarding environment. In addition, we provide competitive salaries and benefits that make working for our company worthwhile. And, we have some fun while we’re at it.

MiMutual Mortgage is an agency-direct seller/servicers/issuer. We offer a comprehensive range of Conventional and Government products, competitive pricing and are licensed to do business in 41 states. We provide advanced technology, from our loan operating systems (MeridianLink) to our CRM (Insellerate). Everything is housed on cloud-based servers, which means you have access to all MiMutual systems via desktop, tablet and mobile. You can accomplish everything you need to whether you’re in the office, at home, or on the road!

With MiMutual, you’re more than just a number. Your talents matter. Your values matter. Your passions and your strengths matter. YOU matter.

Team Member Benefits

• Nationwide recognized networks for medical, dental and vision
• 401k with company match
• Flexible Spending Account (FSA), Health Savings Account (HSA), and Dependent Care options
• Aflac
• Life Insurance

Job Summary

The Junior Account Executive is an entry-level position within the Wholesale Sales department. The Junior Account Executive is responsible for supporting their assigned Account Executive in managing client accounts (Brokers), developing, and maintaining strong relationships, and ensuring the successful delivery of our services. This role is perfect for someone who is eager to start their career in the mortgage industry and has a passion for customer service and sales.

Summary of Role and Responsibilities

• Conduct daily outreach by means of phone call to assigned brokers to offer assistance with new or existing loans. Promptly transfer any broker requiring assistance to their assigned Account Executive.
• Conduct outbound calls to recertify in-active brokers.
• Conduct outbound calls to sign-up new broker accounts.
• Conduct outreach to assigned brokers to provide updates on new products, systems, etc.
• Document your interactions with Brokers within the Company CRM tool (i.e., Insellerate).
• Support strong, long-lasting client relationships.
• Respond to client inquiries promptly and effectively.
• Maintain a working knowledge of company products, policies and procedures, systems utilization, and general competitor products and offerings.
• Special projects, as assigned.

Qualifications

• 6 months of previous experience in a customer service or sales role.
• Previous experience within the mortgage industry.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask.
• Familiarity with CRM or similar software.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).

Skills and Competencies

• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
• Communication: Clearly and effectively communicates with clients and team members.
• Problem Solving: Identifies and resolves problems in a timely manner.
• Teamwork: Works collaboratively with others to achieve team goals.
• Adaptability: Adapts to changes in the work environment and manages competing demands.
• Commitment: Ability to positively project the Company and department

Location

This position is required to work out of our Port Huron location (911 Military Street Port Huron, MI 48060) five days a week.

Want to learn more?

Visit our website here: https://mimutual.com/