EOC Duty Operator I - Clean Harbors
Jacksonville, FL 32099
About the Job
- Timely answers a multi-line telephone system for emergency and non-emergency calls from clients.
- Screen and transfer calls in a high-volume phone environment.
- Answer phones and handles all intake inquiries for incidentals and incidentals with reporting.
- Complete phone screenings and assists clients in obtaining needed paperwork.
- Manage, and work directly with clients to ensure a timely successful spill cleanup, regulatory compliance, and client satisfaction with cost effectiveness in mind.
- Accurately log information from client interactions into ALERT system;
- Including use of correct grammar and spelling, accurate selection of all appropriate categories, and addition of any notes or comments pertinent to the contact and/or contact record.
- Obtains authorization from Operations Manager, Project Manager, Environmental specialist, or Program Manager to verify if a spill can be cleaned by terminal once SDS is obtained.
- Providing and maintaining excellent customer service and satisfaction.
- Follow all written protocols and procedures of the organization.
- Ensure that all SOP's and client special instruction are performed and are compliant.
- Efficiently identify and escalate any emergency spill and/or communications to appropriate project manager.
- Conduct telephonic regulatory reporting in states/provinces across US/Canada to ensure regulatory compliance on behalf of client.
- Submit written, telephonic, and online reports to regulatory agencies (initial and interim reports).
- Communicate effectively to contractors, client, regulatory officials, etc., through both written and verbal communication.
- Return all internal and external calls, emails, and facsimiles in a timely manner to ensure that customers' concerns are understood, addressed and resolved in an efficient and complete manner as quickly as possible.
- Perform other job-related duties as required.
Source : Clean Harbors