Epic Associate - Salinas Valley Health
Salinas, CA 93901
About the Job
We're committed to bringing passion and customer focus to the business.
Department:
Epic System
Under the direction of the Manager Ambulatory Epic Systems, the Epic Associate supports the Epic Analyst with development and build and/or configuration of the Epic application in which they are assigned. The Epic Associate will have a solid understanding of the clinical operations of SVMHS' ambulatory practices. Epic Associates will be assigned to support an Epic application, which includes, but is not limited to, HIM, EpicCare Ambulatory, MyChart, Resolute Professional Billing & Claims, Cadence, Prelude, Healthy Planet, and Security.
- Acts as the secondary support contact for the application's end-users.
- Assist Epic Analysts with identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them.
- Assists Epic Analysts with workflow design, builds and tests the system, and analyzes other technical issues associated with Epic software.
- Receives direction and identifies and implements requested changes to the system.
- Serves as a liaison between end users' workflow needs and Epic implementation staff.
- Communicates all necessary application changes, enhancements and procedures to all necessary department teams.
- Maintaining regular communication with Epic representatives, including participating in weekly project team meetings.
- Works with Epic representatives, SVMHS' business partners, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline.
- Develops an understanding of the clinical and operational needs to assist Epic Analysts with setting the direction for the organization's workflows by attending site visits, workflow sessions, and other integrated sessions.
- May participate in the development of end-user training processes and/or curriculum content.
- Troubleshoots problems and questions from end users.
- Reviews the status of projects and issues on an ongoing basis with team lead and manager.
- Attends weekly meetings with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones.
- In conjunction with operational subject matter experts, assists with building application-specific workflows or processes for ambulatory practices and users that are specific to the assigned application.
- Works with other analysts to maintain continuity in process and in support of our integrated Epic electronic medical record.
- Assists with conducts system enhancements/new features, build, upgrades/quarterly updates and optimization.
- With oversight from an assigned application Epic Analyst, ensures all changes to the application follow approved change management procedures and protocols, create and maintain all documentation for all assigned applications and develop, plan and execute testing for supported applications.
- Information Systems job responsibilities:
- Employee should be familiar with the Information Systems Standards and Best Practices concepts and requirements. http://policies/dotNet/documents/?docid=4484&mode=view
- o IT will review the Information Systems Standards and Best Practices concepts, requirements and documentation with employees at least once a year for understanding, completeness and accuracy.
- Employee shall document the system management, maintenance, and support requirements in a location accessible to Information Technology and appropriate SVMH support staff who have responsibility.
- Performs other duties as assigned.
Education: Associate's degree preferred.
Licensure: Current Epic proficiency required for the assigned Epic application. New hires and transfers have 45 days from completion of hire to complete required self-study and testing for Epic proficiency.
Experience: A minimum of one (1) years of electronic health record systems support required. Epic application implementation, troubleshooting, testing, and support experience preferred. Experience with data collection procedures and data management preferred. Must have the ability to translate and write functional specifications, develop and document operational procedures, test software, and coordinate software release procedures. Experience with, or proficiency in any of the following applications or modules is desired: EpicCare Ambulatory, Cadence, Prelude, Resolute Professional Billing, HIM- ROI, Security, Bones, Surescripts, SmartForms, Order Transmittal, Referrals, Reporting Workbench, Cadence, Haiku/Canto, CareEverywhere, Urgent Care and/or MyChart.
The hourly rate for this position is $38.51 - $48.13 . The range displayed on this job posting reflects the target for new hire salaries for this position.
Job Specifications:
• Union: Non-Affiliated
• Work Shift: Day Shift
• FTE: 1.0
• Scheduled Hours: 40
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!