Epic Charging Analyst II - Yale New Haven Health

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The System Analyst II researches, analyzes, and supports the application(s), related hardware, and how the broader ITS Systems will fit the needs of the Health System and/or specific department needs. Serves as the primary contact and expert for the application and related IT systems. The analyst works with department management and teams to build, install, and support the applications understand systems requirements. Primary responsibilities include analyzing work flows and understanding policies, procedures and constraints of the clinical or business operations. Coordinates all issues that arise during the project for their area in depth and precise investigation and documentation of operational specifications and application functionality is required. A key activity is to work with users to determine project needs, develop proposals, and recommend opportunities for technological and workflow improvement. They function as the primary contact to support the implementation of new projects and upgrades as well as troubleshoot problems and questions from end -users during training, go-live and post go-live periods. Attention to detail is a critical skill for this position. Successful candidates have an interest in emerging technologies and enjoy working with people to identify how technology can effectively support business needs.

EEO/AA/Disability/Veteran

1. Application and IT System Implementation and Support

1.1 Supports the implementation and maintenance of applications, related IT systems, and hardware including analysis, planning and preparation.
1 2. Demonstrates extraordinary ability to perform the technical skills of the job.
1.3 Works with team members, to enhance technical and analytical skills, provide support and provides recommendations and participates in all project related activities including walk throughs.
1.4 May provide input to performance reviews of team members as appropriate.

1.5 Designs, programs and tests conversions, interfaces, reports and other computer programs according to the departmental standards.

1.6 Analyzes needs and proposes solutions for application systems, including programs needed to convert data from the old to the new system.

1.7 Identifies and recommends changes in workflow, procedures, forms and/or data to make optimal use of application systems.

1.8 Provides software functionality, design, and build expertise and experience needed for successful implementation.

1.9 Assists in resolving major design issues and presents options for resolution.

1.10 Analyzes business processes to ensure proper system configuration.

1.11 Logs, tracks, and resolves issues and changes in regards to software code modifications or enhancements.

1.12 Meets with users to determine specifications of particular hardware or software needs.

1.13 Informs management of all issues that are impacting or will impact assigned area/s

2. Teamwork

2.1 Creates and maintains regular status reports to Manager.

2.2 Attends weekly team meetings to discuss team and project related activities, issues, change, communications, and updates.

2.3 Completes specific task activities as assigned and documented in project plans.

2.4 Works with training team to develop application specific training curriculums and materials.

2.5 Supports all project team members with application and information systems knowledge.

2.6 Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines.

2.7 Openly shares information with all team members.
2.8 Willingness to subordinate individual goals for team goals.

3. Documentation

3.1 Documents and maintains all required system design and build documents and configures system accordingly.

3.2 Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks.

3.3 Provides expertise and experience to the development of production environment readiness plan. 

4. Other

4.1 Provides training to other IT staff and user clients as appropriate.
4.2 Coordinates interactions and activities of vendors, both on-site and off-site.

4.3 Work closely with end users to identify business needs and benefits of implementing a computing solution and strives to understand their needs.

EDUCATION:
Associates degree or equivalent experience required.

EXPERIENCE:
Minimum 5 years experience in Healthcare and/or technology strongly preferred. A minimum of 2 to 3 years' experience as a Systems Analyst is required. Ability to analyze workflow to recommend and develop application solutions. Ability to research and interpret data ; to include reporting, preparing and presenting data. Healthcare or Epic experience preferred.

SPECIAL SKILLS:

Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required. Strong organizational. problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required. Must possess a high level of customer service skills and participate as strong, collaborative team player. Capable of taking leadership role in managing end user relationships. Working knowledge of Microsoft Office tools required.
Customer Focus: Acts as a preceptor to junior employees. Seeks feedback from customers to identify improvement opportunities. Continuously works to improves the customer experience. Supports customer requests at all levels.
Problem Solving: Applies problem solving techniques to get to the root cause of the problems. Collects data to understand problems through direct observation. Surfaces problems actively as improvement opportunities. Takes accountability for problem solving issues. Presents possible solutions to management when faced with a problem. Actively seeks collaboration across teams and stakeholders.
Innovation: Identifies potential opportunities to improve work or outcomes. Uses standard work and document work flows to identify opportunities for continuous improvement. Suggests improvements to existing processes.
Adaptability: Able to adapt plans in response to changing objectives. Constructively and resourcefully adapts to changing needs, conditions, priorities, or opportunities. Seeks guidance in the face of ambiguity or uncertainty. Proactively adapts plans in response to changing priorities.

ACCOUNTABILITY:

Ability to work independently in multiple YNHHS locations. Responsible for providing detailed project status on a periodic basis. On call support during non business hours may be required. In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences), accountability (being responsible and taking action), and compassion (being empathetic).

SPECIAL WORKING CONDITIONS AND PHYSICAL DEMAND:
Travel to multiple YNHHS facilities is necessary.