Epic Informatics Workflow Analyst - Medical Records Technician Supervisor (2114) Department of Public Health - City and County of San Francisco

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening – Friday, September 6, 2024
• Application Deadline –  Application filing will close on or after Friday, September 27, 2024
• Salary: $96,616 - $117,390 Annually
• Appointment Type: Permanent Civil Service
• Recruitment ID: PBT-2114-120185

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration.

The Epic Informatics Team is responsible for designing, configuring, testing, implementing and training the clinical and financial aspects of the DPH Electronic Health Record. The ideal candidate is well-respected among their peers and has an intimate understanding of both departmental workflows and the use of electronic health records in the hospital, long term and ambulatory care area specific to an Epic module. This position will primarily work on the Resolute Hospital Billing, Claims, Remittance, Welcome Kiosk and HIM module of EPIC electronic Health record and associated integration with various diagnostic/ancillary systems and devices. Under general direction, this position will:

• Support a robust informatics program globally, and a robust RC and HIM program specifically, within the organization;
• Collaborate with HIM, RC, clinical groups and operations in configuring, training and/or optimizing Epic EHR;
• Collect information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, and recommendations and utilization of best practices;
• Work with the EHR implementation team to translate health system and RC strategies and requirements into strategic implementation plans for the new EHR, such as the development of governance structures related to data collection, retrieval, analysis and interpretation to assist in optimization of business processes, patient outcomes and/or overall process effectiveness, and efficiency
• Utilize the knowledge and skills of RC and HIM practice to determine the appropriate workflow for RC and HIM, or related, functions when appropriate, ensuring consistency with professional standards of practice and mandated requirements;
• Evaluate workflows and recommend re-engineering of processes around utilization of computerized applications, including the new EHR to improve the workflow to maximize departmental and organizational efficiency and effectiveness;
• Provide on-going end user EHR and key systems education and support, with upgrades, new releases, enhanced functionality, and new HIM/RCM modules;
• Support programs and activities that contribute to individual and group staff development and capacity building;
• Maintain a working knowledge of applicable federal, state, local, and private laws and regulations in relation to clinical documentation and electronic medical records.

The 2112 also performs other related duties as required.

MINIMUM QUALIFICATIONS - Required

• Experience: Two (2) years of experience equivalent to the level of City and County of San Francisco class 2112 Medical Records Technician, within the last five (5) years; AND
• License and Certification: Possession of a valid Registered Health Information Technician (RHIT) Certification.

Substitution: Possession of a valid Registered Health Information Administrator (RHIA) Certification may substitute for one (1) year of the required experience and the RHIT certification.

Condition of  Employment: Epic Certification Possession of a valid epic module certification applicable to the Epic specialty area of the position is a condition of employment for these positions. You must possess a valid Epic certification before an official offer of employment can be made. The Department of Public Health will sponsor the Epic module certification (e.g. travel expenses to be trained in Epic and initial certification fees ) for all final candidates. Travel to Wisconsin is required to attend Epic training. After completion of the Epic training course, each candidate will have up to three (3) opportunities to test for their specialty area's Epic module certification. Appointees will be required to maintain validity of required Epic certification throughout length of employment. 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring. 

• Proficiency with basic word processing and presentation applications (i.e. MS Office: Word, Excel, PowerPoint) required. 
• Knowledge of flow diagramming applications and collaboration platforms, (i.e. Visio, SharePoint) required. 
• Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping and Kaizen events 
• Working knowledge of applicable federal, state, local, and private laws and regulations in relation to the processes of the area of purview and electronic health records - Strong understanding of the core functions and processes of health information management 
• Understanding of the billing office's integration with other departments in the organization 
• Good comprehension of revenue cycle management
• Familiarity with organization's processes that fall under HIM: Chart Tracking, Release of Information, Deficiency Tracking, and Coding Familiarity

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying): Candidates will be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Assessment Component
Candidates that meet the minimum qualifications will be invited to participate in Supplemental Questionnaire exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to:

Supplemental Questionnaire Examination (Weight: 100%): Candidates must achieve a passing score on the Supplemental Questionnaire exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of three Scores.

Eligible List/Score Report:
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

How to apply:
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:

This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

• COVID-19 Policies 
• Personal Protective Equipment (PPE)
• Medical Examination Prior to Hiring
• Electronic Health Record (EHR)
• Licensure/Certification/Registration
• Note on ICARE 

Additional information regarding Employment with the City and County of San Francisco: 

• Information about the Hiring Process 
• Conviction History 
• Employee Benefits Overview 
• Equal Employment Opportunity 
• Disaster Service Workers
• Reasonable Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement
• Veterans Preference
• Seniority Credit in Promotional Exams 

If you have any questions regarding this recruitment or application process, please contact the analyst, Diane Zhou at diane.zhou@sfdph.org or 628-271-6703 .

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.