Epic System Administrator 4 - Client Services - FT - Day - Hybrid - University of California, Irvine

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Position Summary:

Incumbent provides expert level systems administration and technical support for the Epic EHR (Electronic Medical Record) and its ancillary services. Participates in an array of projects related to Epic system functionality and integrations. Utilizes knowledge of Epic, Infrastructure, and Client Systems to provide guidance and expertise in managing the non-hosted portion of Epic as well as Epic as it relates to End User Computing. Selects methods, techniques, and evaluation criteria to obtain results. Gives presentations to associated team and other technical units.

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Required Qualifications:

• Thorough understanding of infrastructure management including but not limited to: Active Directory, Group Policies, Hypervisor platforms, remote application deployment, and incident management.
• Technical understanding of both wired and wireless networking, including: DNS, DHCP, TCP/IP, VPN, Ethernet/802.3, and Wireless/802.11
• Some knowledge of clinical systems such as patient registration, patient accounting, EMRs, or electronic medication administration
• Must possess the skill, knowledge and abilities essential to the successful performance of assigned duties
• Must carry a pager/phone and provide on-call support for IT related issues
• Must be willing and able to work occasional weekends and evenings as needed
• Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
• Familiar with scripting and programming languages
• Extensive understanding of the full Microsoft 365 Suite
• Extensive knowledge of Client Management Software technologies such as SCCM or Altiris.
• Excellent written and verbal communication skills in English
• Excellent written and verbal communication skills for effective customer service, documentation, and communication with vendors
• Epic ECSA 102 Certification required w/in 12 months of start date
• ECSA 101 Certification is required w/in 6 months of hire date. Including 3rd party certification.
• Demonstrates customer service skills appropriate to the job
• Bachelor's degree or equivalent experience with emphasis on information systems, business administration, or healthcare related field with course work in systems analysis and development.
• Ability to provide high level support for the client computing environment requiring a comprehensive knowledge of PC/Apple Desktops, Laptops, peripherals, software, operating systems, email systems, network connectivity, thin client/terminal technologies, and printing services
• Ability to maintain a work pace appropriate to the workload
• Ability to interact with SQL relational databases at a programmatic level
• Ability to independently solve technical issues
• 5 years of experience in system administration

Preferred Qualifications:

• Working knowledge of application virtualization and user experience/profile abstraction.
• Working knowledge of Virtual Desktop technologies such as VMware View.
• Working knowledge of Thin client and other terminal related technologies
• Working knowledge of Citrix related technologies
• Network +
• Microsoft Azure Certification (Associate or Expert) Security + or CISSP
• MCSE Certification
• ITIL Certification

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.