Escrow Branch Manager - West Palm - ECA Staffing Solutions, Inc

SUMMARY

Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff.

PRIMARY RESPONSIBILITIES:

• Ensure daily branch operations are conducted in accordance with operations standards

• Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing

• Ensure quality customer service. Monitor and respond to customer service management system (CQE).

• Serve as point of contact for customer questions and concerns as needed

• Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue

• Market the value to customers, realtors and other lenders

• Perform as a team member in allocating and coordinating the workflow

• Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures

• Keep abreast of area competitors' products, services and costs

• Maintain and foster branch participation in division/community events and promote values and culture

• Act as liaison between all parties to the transaction within the Title & Settlement Process

• Handle all aspects of the settlement transactions and facilitate closings

• Follow Escrow Accounting Business Practice Guidelines while complying States Good Funds Statutes.

• Review escrow quality assurance reports and resolve to outstanding issues to ensure compliance with required business policy

• Perform other duties as assigned

REQUIRED EDUCATION

• Minimum High School Diploma or equivalent
• Notary is required to be considered
• Escrow license is preferred, but not required.
• If you don't have the license, you will have to obtain it after hire.
• The closing volume for this branch is about 150 closings per month.
• Someone with high volume experience is ideal.

REQURIED EXPERIENCE

• Related Functional Experience: Minimum of 3-5 years Escrow Operations Experience

• Supervisory Minimum of 2 years at a supervisory level or above.

• Specialize in RESPA with understanding of company's underwriting guidelines

• Understanding of title and settlement rules and regulations

• Effective communication, presentation, and organization skills

• Capacity to work in a multi- location team environment

• Ability to prioritize conflicting demands & meet department needs with available resources

• Efficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plus

• Loyal: Shows firm and constant support to a cause

• Team Player: Works well as a member of a group

• Functional Expert: Considered a thought leader on a subject

• Self-Starter: Inspired to perform without outside help

• Goal Completion: Inspired to perform well by the completion of objectives

• Resolve complex problems and execute complex transactions as needed