ESP Triage Specialist Supervisor, Athol - Clinical Support

CSO is looking for a CBHC Triage Specialist Supervisor to oversee the Emergency Department intake and assessment of clients within the Athol region. 

This role would sit onsite at Athol Memorial Hospital and work in conjunction with our ESP Case Manager, Emergency Medical Doctors, and Emergency Department Nurses to ensure support for our clients in the region.

As a Triage Specialist Supervisor:

You Will:

• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition, during their time in the Emergency Department.
• Triage individuals waiting for Crisis evaluations in the Emergency Department, for on-shift or incoming Hospital Services Supervisor.
• Open or update charts for individuals being seen in the ED for crisis assessment in preparation for their evaluation, such as gathering demographic information, checking insurance, and determining presenting issues for the person.
• Conduct inpatient bed searches for patients determined to be appropriate for this level of care.
• Assist consumers with identifying appropriate mental health, addiction and medical services and accessing services of choice.
• Collaborate with supervisor to ensure evals are timely and all documentation completed, and support supervision of the workflow in the ED system.

Your Background:

• Bachelor's degree in a behavioral health discipline or related field
• Good listening skills; ability to establish trusting relationships through compassion, empathy and insight
• Must be able to work flexible schedule which may include evening and weekend work, as required by client needs
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Cultural Diversity, Equity and Inclusion, Mindfulness Skills and more. 

EOE/AA