EST Fully Remote Customer Service Specialist - Pink Callers

About Us:

We are an experienced and growing team dedicated to making a difference in the lives of people in the trades. At Pink Callers, we support home service businesses (such as HVAC, plumbing, etc.) by providing remote fractional CSRs to handle daily office tasks. We believe in serving our clients and their employees with genuine care, helping them succeed. This is an excellent time to join our established company and grow alongside us.

Who You Are:

You are seeking a career, not just a job. You have a growth mindset, are motivated by professional development, and thrive in a fast-paced environment. You’re self-motivated, able to provide exceptional customer service, and have excellent listening and communication skills. You’re receptive to coaching, can meet or exceed goals, and have experience managing day-to-day scheduling operations. Plumbing, HVAC, or service industry experience is highly preferred!

Responsibilities:

• Oversee daily office operations, including answering phones, responding to emails, and managing service appointments.
• Coordinate and schedule technicians for service calls, installations, and repairs.
• Dispatch technicians to job sites efficiently and manage schedules for last-minute changes or emergencies.
• Serve as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service.
• Organize documents, invoices, and client records.
• Process customer payments and follow up on overdue accounts.
• Assist in the setup and implementation of ServiceTitan or similar dispatching software.
• Contribute to additional tasks to support the company’s growth.
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Minimum Qualifications:

• Experience in scheduling or dispatching
• Experience similar industry such as plumbing, HVAC, or electrical services is a plus
• Proficiency in Google Suite and Slack,
• Experience in a Cloud based CRM (Jobber, HouseCall Pro, SingleOps etc) is a plus
• Excellent time management, multitasking, and problem-solving skills.
• Strong attention to detail and communication skills.
• Familiarity with industry terminology, processes, and materials is a plus.
• Must pass background check

TECH REQUIREMENTS:

• Desktop or Laptop with webcam & speakers and a second monitor
• Operation System must be Windows or Mac based
• Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
• 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
• Supportable internet speeds and router easily accessible from your workspace

Position Details:

• Remote, full-time position.
• Monday - Friday, 8am - 5pm EST
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If you're interested in being part of a dynamic and supportive team with opportunities to grow your career, we'd love to hear from you!

We know you will be eager to check the status of your application, what we ask from you is to allow our hiring team time to process all of the amazing candidates that apply, and please do not call. If you call, you will disqualify yourself by not following instructions. Our hiring team will reach out to you if they have any questions.