ESTHETICIAN - SPA (FULL TIME) - Hard Rock International (USA), Inc.

The Esthetician administers professional facials, waxing services and other esthetic services to our guests.  They must possess a thorough knowledge of the skin, have excellent facial massage and skin extraction techniques,

possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific facial treatment offerings.  They must possess excellent communication skills and be able to learn the product and service

knowledge necessary to effectively provide wellness and beauty solutions to meet the needs of our guests.  They must hold and maintain a current state license. Responsible for delivering Hard Rock and Forbes guest service standards.

• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
• Provide consistent professional facial and body treatments in accordance with spa protocols and accepted certification practices.
• Be flexible with your schedule, supporting the needs of the spa.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and understanding of all services and products while educating and training guests in these areas.
• Actively promote home care programs, meeting minimum retail sales goals.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
• Perform prep work and properly clean and restock room as required.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Possess ability to work without direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Must be a team player.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.

• Must hold and maintain a current state license
• Minimum of 2 years’ experience, preferably in a luxury resort spa environment
• Advanced skin care training a plus
• Guest service training a plus

• The Casino environment is hectic, fast-paced and often crowded and noisy.
• May be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.