RestorationEstimator with Xactimate and Symbility-REMOTE

1.Thispositionis100% Remote

2.Salary Base $60k - $90k dependentonskill level

3. Performance bonuses

4.Growthopportunities

5.Companypridesitselfonaccurateestimatesandsuperbclientrelationshipsthataredevelopedandareongoing

6.Aspartoftheprocess,therewillbeanXactimatePracticalaspartoftheinterview.

JobDescription

•MyClientCompanyservesInsurance-RepairContractorstosupportthemwithestimatingandadministrative requirements from Insurance Carriers.

•Youwillberesponsibleforunderstandingestimateandscopepreferences,internalqualityassurance,managing the delivery process, and maintaining client expectations for delivery times and quality of estimates.

•Youwillresolveanyissuesthatarisetoensurecustomersaresatisfiedwithour services.

•Inthisrole,youshouldbeanexcellentcommunicatorwhoisabletograspTPA/Carrier/Contractorrelations

andneeds,andbrainstormwaystosatisfythem.

•Ifyouhaveknowledgeofourindustryandahungertoimproveit,we’dliketomeet you.

•Yourgoalwillbetohelpussafeguardourrevenueandretainourclients.

Responsibilities

•ReviewestimaterequestsandassignthemtoProductionTeam

•QualityAssurancereviewandEstimatedeliverytoClients

•MaintainEstimateDeliveryTimeandQualityexpectations

•WriteXactimate & Symbilityestimates

•ManageTPA/MRP/Carrierrequirementsandreachquicksettlements

•WorkwithIntakeandProductionteamstoimproveestimatedeliveryprocess

•Buildrelationshipswithkeyemployeesamongclients

•Actaspointofcontactforcomplaintsandescalateissuesas appropriate

•Ensureboththecompanyandclientsadheretocontractterms

•Setsalesandrevenuetargetsandworkdiligentlytomeetthem

•Collaboratewithinternalteamstoaddresscustomers’needs

•Helpsalesteamup-sellservices

Skills

•Expert/AdvancedskillinXactimateandXactanalysisRequired

•2+ Year SymbilitysoftwareknowledgePreferred

•ExperiencewithTPAs,MRPs,andsatisfyingCarrierRequirementsforContractorsRequired

•ExperiencewithDASH/Nextgear,PSA,andRestorationManagerPreferred

•ExperiencewithMatterportPreferred

•ProvenexperienceasaClientRelationsManagerorRelationshipManager

•ExperiencetrackingrelevantKPIs(e.g.customersatisfaction)

•ProficientinMSOffice

•Acustomer-orientedattitude

•Excellentcommunicationandnegotiationskills

•Problem-solvingaptitude

•Abilitytoworkwellwithateam

Position Particulars:

1. Hours are